Hospitality, 11-50 employees
Less than 6 months
“upsells and guest chat in one place”
Pros
Something that really works well is the upsell feature especially the deposit option. I also really appreciate having all guest communication together in a single overview/chat because it gives a clear picture and makes it simple to see what colleagues have already discussed with guests.
Cons
At times, the messages do not sync properly which can be frustrating. Still, overall I'm very happy with Enso Connect.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Real Estate, 1-10 employees
Less than a year
“Revenue Boost”
Pros
From the start it has been a total game changer for us. The extra revenue it helps generate is honestly kind of wild. What really stands out is how much it streamlines everything from guest messaging to deposits and checkins. Our everyday operation runs much more efficiently now and it saves the team a ton of time. Guests seem to appreciate how smooth the whole experience feels as well. Other than that the support team has been incredibly helpful whenever we've needed assistance especially one team member who has been amazing. Overall it has made a huge positive impact on our business!
Cons
Was bit challenging at first and there is definitely some learning involved. Once I contacted customer support though things became much clearer. They were patient, helpful and took the time to walk me through everything and after that it all started to make sense. Now that I'm familiar with it everything is running very well.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
Real Estate, 11-50 employees
Less than 6 months
“Thoughtful follow up by support”
Pros
One of the best parts has been their support team. They explain everything clearly, follow up consistently and really listen to feedback. They've also been willing to make adjustments to better support what we need.
Cons
Nothing major so far. I'm just hoping the requests we've shared will be implemented and we have noticed that some guests are receiving the same message multiple times across the platforms.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Hospitality, 101-500 employees
Less than a year
“Valuable and solid automation”
Pros
From boarding passes to upsells, the whatsapp integration and automated message flows have been really solid and valuable.
Cons
AI assistant is still unreliable in many cases. Also properties have to be grouped in batches of up to 200 to keep the system stable although that's admittedly a nice problem to have. :)
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Hospitality, 101-500 employees
Less than a year
“boarding pass feature with strong potential”
Pros
Boarding Pass feature has a lot of room to grow and that potential could lead to even better guest feedback over time.
Cons
Current limitation with the boarding pass is that upsells can only be purchased once. Adding a shopping cart would make this much more useful.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8