Enso Connect
Last Updated
Overview
Enso Connect unifies guest experience management through contactless check‑in, multi‑channel messaging and AI‑enhanced guidebooks. Some reviewers find filter settings in the messaging section challenging and note limited synchronization with certain property management systems. Nonetheless, its intuitive design and responsive support make it a favorite among hospitality professionals.
Enso Connect Specifications
- Document Management
- Reporting And Analytics
- Tenant Management
- Lease Management
Enso Connect Features
Digital Check‑In And Contactless Guest Journey
The platform streamlines check‑in by collecting guest information, verifying IDs, and issuing digital access codes. Hosts can offer early check‑in or extended‑stay upsells and manage smart locks within one interface, improving efficiency and guest satisfaction.
Unified Inbox With AI Automation
The unified inbox consolidates messages from booking channels, email, SMS, and WhatsApp. Custom workflows automate repetitive tasks, and AI responses answer guest questions in their language, freeing staff to focus on complex inquiries.
AI‑Enhanced Digital Guidebooks
Hosts build digital guidebooks using drag‑and‑drop blocks with AI autofill and Google Places integration. Guidebooks provide house rules, check‑in instructions, and local recommendations, reducing support volume and enabling guests to self‑serve.
Guest Verification And Authority Reporting
Enso Connect verifies guest identity and produces authority reports during check‑in. This feature helps hosts meet regulatory obligations and improve security without manual paperwork.
EnsoAI Tools
CoPilot suggests responses in real time, while AutoPilot (in development) will handle common guest questions autonomously. Combined with an AI knowledge base, these Enso Connect features reduce response times and enhance personalization.
Pros And Cons of Enso Connect
Pros
Unified inbox simplifies multi‑channel communication
Responsive customer support
Digital guidebooks reduce support volume
Cons
Messaging filter settings can be hard to navigate
Limited synchronization with some property management systems
Enso Connect Reviews
Total 25 reviews
4.8
All reviews are from verified customers
Rating Distribution
5
Stars92%
4
Stars4%
3
Stars0%
2
Stars4%
1
Stars0%
Share your experience
Real Estate, 1-10 employees
Less than 6 months
“powerful automation”
Pros
One of the best parts is being able to automate all the workflows and the guidebooks are incredibly useful while also being simple to put together.
Cons
Took me a little while to fully understand the AI and onboarding was slightly difficult though that was more on my side than the platform itself.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
8
Functionality
8
Hospitality, 1-10 employees
Less than 6 months
“guest experience taken up a notch”
Pros
Has really helped Amsterdam Group Villa elevate the guest experience. Features like guest messaging, the boarding pass and upsells or extra services make a real difference. It saves me a lot of time on communication because the guest messaging handles many answers automatically and guests really enjoy the upsell options.
Cons
The AI, the simplicity and the fully centered guest messaging are all strong points.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Hospitality, 11-50 employees
Less than a year
“organized guest messaging”
Pros
Guest communication has stayed really streamlined and well organized in it which has made a big difference for us. It also gives us the ability to offer upsells and extra options to guests which is a nice added benefit. For our customer support team this has become an essential tool.
Cons
Right now there still aren't many personalization options available but the team is actively working on updates and they really do pay close attention to the feedback we share.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Frequently Asked Questions
What level of support does Enso Connect offer?
Support is available via a chat, knowledge base, and contact form; users can also book a demo.
What types of pricing plans does Enso Connect offer?
Enso Connect offers custom pricing. For a custom Enso Connect cost, contact us.
Who are the typical users of Enso Connect?
Users are managers of vacation rentals, boutique hotels, serviced apartments, and other hospitality businesses.
What language does Enso Connect support?
Enso Connect supports over 200 languages, including English, French, Spanish, Catalan and Breton.
Does Enso Connect have a mobile app?
The vendor has not mentioned a dedicated mobile app.
Does Enso Connect offer an API?
An API availability is not confirmed by the vendor.
What other apps does Enso Connect integrate with?
It integrates with systems such as 33 Lock, August, Autohost, Avantio, Clearing, Dormakaba, Guesty, Hostaway, and Hostfully.