HiRUM Software Solutions Reviews

“powerful reporting and flexibility

Pros

Using this software has been very easy thanks to its strong functions, useful add on options for the front desk and maintenance apps and the wide range of reports it can generate. Those reports are especially helpful for daily operations, better decision making and meeting Office of Fair Trading Trust Account audit requirements.

Cons

This is not really a negative but it would be very beneficial if the system offered an interface that lets you include externally managed properties within the same program. That way reporting could be more accurate from an operational point of view. Essentially having two rent rolls (one internal and one external) with Trust Account reporting available while still showing them as separate entities would be much better than needing to run two completely separate programs to manage both.

“perfect fit for small resorts

Pros

Being a smaller resort the simplicity of the product has been a big advantage for us and the customer support has been excellent as well.

Cons

There really isn't anything that stands out as a downside for us since we find the system very easy to use.

“powerful once learned

Pros

After you get familiar with the system it opens up a lot of possibilities and there's plenty you can accomplish with it.

Cons

Biggest challenge is learning all of it. Since I'm older it takes me a bit longer to grasp the system but the training I've received has been helping me every day.

“Support that actually delivers

Pros

Switching from RMS to this software has been a really good decision for us. The support has been 10/10 the whole way through. The team speaks clear English, is local rather than off shore and actually understands what we need. The system itself is much simpler and more user friendly and they don't hit you with extra charges for help with things like adding a new property which RMS used to do. Honestly RMS seemed to charge for every small task they handled.

Cons

Booking ledger feels too cluttered at the moment and could be clearer and much easier to read.

“love the reporting options

Pros

Reporting system has been excellent and the more I use the additional reports the more I appreciate them.

Cons

At first it felt very clunky and I didn't enjoy working in it but that was mostly because I didn't understand the system well enough yet. It took some time to learn but now I really enjoy using it.

“Everything our property needs

Pros

Running our management rights business with it has been very simple and it gives us everything we need to manage operations effectively. There's plenty of detail that can be added to bookings, the reporting options are very useful and the support team has been a big help with the daily running of our accommodation property.

Cons

Up to this point I haven't come across anything I've needed to do in the software that the system couldn't handle.

“Quick to Learn!

Pros

Coming into this industry as someone new this software was simple to understand and use which was a real relief.

Cons

The end of month processing can be a bit slow but that's fairly expected.

“organized onboarding

Pros

Right from onboarding the team was well organized and methodical making sure every detail was covered properly. I also really appreciated the regular Friday afternoon calls to check in on how things were going.

Cons

It doesn't adapt very well to mobile devices.

“Resort ready and fully equipped

Pros

It fits resort accommodation really well and the support we received after a cyber attack was incredibly helpful.

Cons

There haven't been any issues at all and it includes everything we need to manage a 60 apartment building.

“Very user friendly overall

Pros

Having three people in our team using this software for about 70% of their workday says a lot about how accessible it is. The system is very user friendly and it doesn't take long to get comfortable with how everything works.

Cons

Payment option could definitely be improved. If someone enters the wrong amount or makes a mistake it can sometimes mean deleting everything and starting the whole process over again.

“patient support that sticks

Pros

Back when I first entered property management my computer skills were basically nonexistent and if you asked the software team they'd probably joke and say I had none at all. I was absolutely hopeless at the start but they handled everything I put them through with so much patience. They never got annoyed, kept helping me and slowly got me up to speed. During the first year I was calling about twice a week for around three months then it dropped to maybe twice a month and eventually it all clicked. Now five years later I might only call once a year when I make a really big mess of something and amazingly they still remember me. These days I can laugh about it because the system is actually very simple to use even for someone like me.

Cons

I can't say I have any real complaints. I mostly stick to the parts I need and already know how to use. And whenever I do get stuck I know I can rely on the girls and the technical guy who would always tell me "don't worry Cookie, I'll get you going again" and sure enough he'd sort out even my biggest disasters.

“All in one holiday letting fit

Pros

Right from the start the software has been very simple to use and it handles absolutely everything related to both holiday and permanent letting at our property.

Cons

At this stage I honestly have nothing to complain about because everything is working perfectly.

“versatile reporting

Pros

Getting started with this program is easy and it offers a broad range of features. Training new staff doesn't take long and the reports are simple to generate while still covering all the areas we regularly need.

Cons

The yield management module could definitely be more advanced since at the moment it feels fairly basic. That said a lot of competing products don't even include this feature.

“Handy tools!

Pros

This software has been very reliable, it's easy to use and the support team is excellent whenever help is needed.

Cons

It would be nice if it were a little more affordable but overall the pricing is in line with other similar options.

“fits every need perfectly

Pros

Right from its initial release the software along with HiSite have covered everything we need and continue to do exactly that.

Cons

There's honestly nothing to complain about or we would have switched to different software by now.

“well laid out and reliable

Pros

Getting started with the software was easy because it's clearly laid out and simple to understand. Whenever we've needed help, the support team has been very helpful and responsive. It suits our small business really well and does exactly what we need.

Cons

From time to time the system can be a bit slow but it's not really a problem.

“Useful Marketing

Pros

Everyone on the team can use this software without any trouble. The marketing tools work really well and the end of month process only takes about 15 minutes from beginning to end.

Cons

Honestly we haven't been able to find any faults with this software.