Homhero Reviews

Pros

Getting started with this software has been really easy thanks to the clean and user friendly dashboard. Even when new team members join they can usually find their way around quickly and the layout makes everyday tasks simple to manage. Another big plus is having all guest communication brought into one central inbox. Messages from different channels are pulled together which makes it much easier to stay on top of conversations without jumping between platforms. The automation and templates have also made a noticeable difference. Automated guest messages, check in instructions and review requests have helped us stay more consistent, improve the guest experience and reduce a lot of repetitive manual work. Other than that the support team has been very responsive. Any time we've needed assistance with setup or troubleshooting they've replied quickly and been helpful throughout.

Cons

A few parts still feel fairly basic when compared with larger PMS platforms. Advanced reporting, custom dashboards and deeper integrations with some niche tools are areas where it could offer more functions.

Pros

Right from daily property management tasks this software has made things much simpler. It offers a user friendly experience across our whole team whether someone is just starting out or is a more experienced property manager. Also the support team has been helpful whenever needed.

Cons

One area that could be better is the formatting for scheduled email templates which isn't especially user friendly. I usually end up creating the content separately and then copying and pasting it into the templates and schedules.

Pros

Was easy to start off with since it's a web based platform that's simple to work with and doesn't need much training. One of the biggest highlights is the local support team: they're extremely well informed, genuinely friendly and easy to deal with which makes every interaction feel pleasant and stress free. Their response times are very fast and having phone support available is incredibly helpful in daily operations. Apart from this the software connects smoothly with major OTAs which helps streamline bookings, cut down on manual data entry and improve overall efficiency.

Cons

At the moment, trust accounting still sits in a separate module instead of being fully built into the main system. That does add an extra step to the workflow but HomHero has mentioned that a fully integrated trust accounting solution is expected to be released soon which is exciting and should make the platform even more functional.

Pros

Excellent value for the price with a clean and simple platform that's easy to use. The customer service has been top notch and overall it's been an excellent program.

Cons

I really haven't run into any issues even after using the service for quite a while. It has stayed very reliable and I've been consistently happy with it.

Pros

Using the software has been a great experience. The platform comes with outstanding features and the customer service has been incredible. I genuinely can't fault them.

Cons

Honestly I don't have any complaints. Everything works reliably and without issues and if there's ever even a small hiccup they respond quickly and provide help right away.

Pros

Really understands the short term rental industry and what a PMS needs to deliver to actually work well. It's a big plus that they're Australian owned and locally based with a team that genuinely understands how a short term accommodation business runs and what it needs to succeed. I also love that it offers a complete package.

Cons

I'm really looking forward to the integrated accounting being added so the analytics and reporting can be more customizable and give us the specific data we need.

Pros

Whenever I need to reach out the staff are quick to contact and always very helpful.

Cons

Everything has been fabulous and I really haven't found anything to fault.

Pros

Managing all of our bookings with this has been really easy and the platform is very simple to use.

Cons

Honestly there's nothing to complain about it works really well for what we need.

Pros

Regular updates to the system and the team's incredible support have been absolutely great.

Cons

Up to this point we haven't run into any major issues with it.