Hospitality, 51-100 employees
More than a year
“user friendly!”
Pros
Didn't take much time at all to get familiar with the software and exploring the system felt quite easy. It's a user friendly platform and the best part is having help support available 24/7 whenever needed.
Cons
Up to this point I've been happy with the results and honestly haven't come across any real issues to mention.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Hospitality, 51-100 employees
More than a year
“always there support team!!”
Pros
Having customer support available all the time has been great!
Cons
Every now and then I run into something I can't fix on my own and need to contact support but they've always been able to sort it out for me.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Hospitality, 500+ employees
More than a year
“user friendly and reliable”
Pros
After using it for more than two years I can say it's very user friendly and convenient to work with online. The system is simple and overall it has been easy to use day to day.
Cons
One area that could be better is profile management especially when it comes to using guest information across multiple properties.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Hospitality, 11-50 employees
Less than a year
“Great front desk automation”
Pros
Running front desk operations with this system feels very easy. The invoices can be fully customized and it makes it simple to automate everything from rate management to guest confirmations and alerts for the right hotel departments. The 24/7 customer support is also excellent and the team has been very helpful whenever we needed assistance.
Cons
Up to this point I haven't run into any drawbacks and whenever a question comes up the support team does an excellent job resolving it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Hospitality, 11-50 employees
More than a year
“Dependable software”
Pros
The software is simple to work with and the customer service has been excellent whenever needed.
Cons
A few areas could still be simplified a bit more especially when it comes to usability and training others.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10