Baris G.
Hospitality, 500+ employees
Less than a year
“Support team knows the system well”
Pros
Whenever we reach out, the customer support team seems to know every part of innRoad like they actually use the system themselves. That makes a big difference because they quickly understand not just the main issue we're dealing with but also the side effects and related problems our staff runs into and they help us work through all of it. The OTA integrations have also been flawless and any updates we make are reflected across all connected platforms right away without delays.
Cons
Coming from experience with other channel management systems, the workflow made sense to me fairly quickly. But for team members without that background,�it�took a lot of training before they became comfortable using�it�and all of its features. I often had to step in and guide them myself or send them to customer support for help which feels disappointing for a product as established as this.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Sherie S.
Hospitality, 1-10 employees
More than a year
“Reporting tools help analyze business”
Pros
One thing that really stands out is how they keep refining their modules to better match the needs of the hospitality industry. Their customer service team is also knowledgeable, well trained and consistently responds quickly and effectively. The reporting and analytics tools also give me a clear way to evaluate and analyze my business.
Cons
At this point I honestly do not have any complaints about�it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jay and Monica W.
Hospitality, 1-10 employees
Less than a year
“no long training needed”
Pros
From day one, we were able to get up and running and start doing business without going through a long, intensive training process. Overall the system is very user friendly and whenever something is occasionally unclear, the support team is incredibly helpful.
Cons
Honestly I cannot think of any downsides. Even getting help from support is simple and using�it�has been completely stress-free.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Julie A.
Hospitality, 11-50 employees
More than a year
“Quick to learn”
Pros
It was quick to learn and using it every day has been very easy. Training the staff didn't take much effort at all and the newer features they've added lately have made the platform even more capable. It also comes with very strong reporting tools for forecasting and related needs. I would definitely recommend this software to any hotel.
Cons
There isn't anything that comes to mind that I'd want to change. Whenever help is needed, their tech support team is always available.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Rafael S.
Hospitality, 11-50 employees
Less than a year
“Notes and task list features shine”
Pros
The system feels pretty user friendly and I especially enjoy using the Notes and Task List features.
Cons
I'd really like to see�it�integrate with my TOAST POS.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kristan Z.
Hospitality, 1-10 employees
More than a year
“employees learn it without training”
Pros
It is pretty simple to use and new employees can pick it up without much training.
Cons
The loading times can be pretty long although I am not completely sure whether that's coming from�it�or our internet connection.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Tammy W.
Hospitality, 1-10 employees
More than a year
“has a clear visual interface”
Pros
innRoad handled the setup really well. Their team stayed closely involved to make sure everything was configured properly from day one and the data migration went very well too. I also like that if I need to adjust the original setup later, the system is user friendly enough that I can make those changes on my own. The interface is also excellent because it gives me a clear visual of our hotel's status at a glance.
Cons
With any software there's always that one extra feature you wish it had since every business has its own specific needs. That said it does seem willing to look for solutions when those gaps come up. But the one thing it still cannot do for me is let a guest book a room online and also reserve additional rental equipment that has limited availability.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Jordan G.
Hospitality, 51-100 employees
More than a year
“Support is always available”
Pros
The system is very user friendly overall. And whenever I need help, support is consistently available and responsive.
Cons
One area that could use some work is group reservations. Aside from that, everything has been working really well for me.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Tameron A.
Hospitality, 11-50 employees
More than a year
“User friendly after learning curve”
Pros
After getting the hang of it, the system feels pretty user friendly and works well overall. Some of the back-end functions are a bit complicated though.
Cons
At times�it�takes quite a few steps to complete certain tasks especially when handling things like group bookings.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Marco T.
Hospitality, 1-10 employees
More than a year
“One call takes care of issues”
Pros
It has proven very beneficial for us. Anytime we run into something we cannot handle ourselves, one call to support usually takes care of it right away. The support team knows the product well, works efficiently and either answers quickly or gets back to us very fast.
Cons
One thing we thought was missing was a full availability calendar but that feature was added recently and�it�has been working really well for our guests.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Cindy
Hospitality, 1-10 employees
More than a year
“Reservations appear right away”
Pros
Having all my reservations organized in one place has been really helpful and they appear right away as soon as they come in.
Cons
Setting up rates, seasons and availability takes too many steps. Since we run a 20 unit motel, when a room becomes available, I'd prefer to simply open�it�up without having to attach a rule to�it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Tongming L.
Hospitality, 1-10 employees
More than a year
“Support responds within 24 hours”
Pros
Getting comfortable with the software doesn't take long and using it day to day is not hassle too. One of the biggest advantages is their support team since they usually provide help online or by phone within 24 hours of a request.
Cons
Right now�it's only available as a web-based platform so having a mobile version or app for phones would be a big improvement. Another thing that could be better is the speed since signing in and loading the main page can take around 5 to 10 seconds.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
9
Functionality
8
Heather W.
Hospitality, 1-10 employees
Less than a year
“Customer service responds quickly”
Pros
Whenever I need help, the customer service team responds quickly and is genuinely helpful.
Cons
Overall I am happy with the features and�it's nice to see they keep updating�it�and making�it�more efficient.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
carly w.
Hospitality, 1-10 employees
Less than a year
“Makes my job stress-free”
Pros
Using this system every day makes my job stress-free. In short relying on it for daily operations helps our business run much more efficiently.
Cons
A few of the reports do not look right and some of the navigation and naming choices don't always seem logical.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
9
Functionality
6
James W.
Assistant Manager, N/A employees
“customizable and acessible platform”
Pros
Was very easy to start off with this software because it's user friendly and simple to learn. It also makes employee errors quick to spot and fix which helps a lot day to day. On top of that the support team is very responsive and always willing to help and the system offers a high level of customization.
Cons
Using all of the features from a mobile phone can be a bit inconvenient at times.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8