Last Updated
Overview
innRoad helps properties enhance online visibility and automate daily administrative tasks. Although initial support contact can sometimes be challenging, its integrated platform offers essential tools for managing reservations, housekeeping, and reporting. It is a reliable, user-friendly solution for any property aiming to simplify back-office operations.
innRoad Specifications
- Lease Management
- Rent Collection
- Maintenance Requests
- Property Accounting
innRoad Features
Booking Engine
This feature provides a branded, mobile-friendly booking portal that can be directly integrated into a hotel's website. It allows guests to easily make reservations in multiple languages and currencies, which helps to increase commission-free direct bookings and reduce a property's reliance on third-party Online Travel Agencies (OTAs).
Reservation Management
The software provides a centralized system for creating, modifying, and tracking all reservations from any device. It helps to reduce manual administration and booking errors by visualizing all channels on a single, easy-to-read tape chart with a drag-and-drop feature for streamlined daily operations.
Revenue Management
This solution assists properties in maximizing profitability through real-time data and automated rate adjustments. Users can set custom goals for metrics like Average Daily Rate (ADR) and occupancy. The system provides expert suggestions and instant alerts for booking surges to help properties capitalize on demand.
Reporting Software
This feature offers a comprehensive view of a property's performance through dozens of pre-loaded, real-time reports. It provides visibility into a range of operational and financial details, including daily performance flashes and pace reports. Reports can be customized and easily shared to help inform strategic decision-making.
Pros And Cons of innRoad
Pros
Thorough training for quick user adoption
Revenue management enhances pricing and occupancy
Intuitive dashboard simplifies daily property operations
Cons
Occasional slow performance on mobile devices
Limited integration with certain third-party platforms
innRoad Reviews
Total 55 reviews
4.4
All reviews are from verified customers
Rating Distribution
5
Stars60%
4
Stars31%
3
Stars4%
2
Stars4%
1
Stars2%
Share your experience
Juan
Maritime, 11-50 employees
Less than 6 months
“Outstanding customer service”
Pros
The customer service has been outstanding and the overall functionality of the product has been really good too.
Cons
Everything is handled well and whenever an issue comes up,�it's quick to get connected with someone who can help right away.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Linda S G.
Hospitality, 1-10 employees
More than a year
“Excellent at bringing in clients”
Pros
innRoad does an excellent job of bringing in clients.
Cons
Some booking channels, such as�Booking.com�and Expedia, can be inconsistent and are sometimes hard to reach for customer support.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
Jason W.
Hospitality, 11-50 employees
Less than a year
“simpler to keep reservations organized”
Pros
Running a mid-sized bed and breakfast can get hectic when every room is booked and it makes it much simpler to keep reservations organized. It's simple and easy to use and the system lets us quickly shift room assignments or change a guest's length of stay when needed. I also like how well it connects with third-party booking platforms like Expedia and Booking.com.
Cons
Once in a while, we do run into minor glitches, like charges not updating correctly on reservations or�it�freezing when trying to change a reservation status. The good part is that support is available 24/7 and they usually resolve any issue that comes up pretty quickly.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
Frequently Asked Questions
What other apps does innRoad integrate with?
innRoad integrates with Airbnb, Booking.com, Google, and Tripadvisor.
Does innRoad offer an API?
Yes, innRoad provides API access.
Does innRoad have a mobile app?
innRoad currently does not offer a dedicated mobile app.
Who are the typical users of innRoad?
innRoad features make it ideal for independent and boutique hotels, inns and BnBs, motels, experiential stays, and hospitality management companies.
What language does innRoad support?
The software is available in English.
What types of pricing plans does innRoad offer?
innRoad pricing includes Essentials and Customized Pricing plans. Get in touch for a personalized innRoad price estimate.
What level of support does innRoad offer?
innRoad offers email, phone and 24/7 live support via the support page.