LeadSimple Reviews

“Amazing onboarding support”

Pros

The implementation team and customer support have been amazing!.

Cons

Nothing to complain about at this point, we're really happy with both the onboarding process and the service.

“Workflow that delivers”

Pros

Running both an in office staff and a remote team has become much more manageable with this software. It's made it simple to put processes in place and refine them as needed so everyone can stick to the right workflows without me having to constantly check in or micromanage. The system is flexible enough that during our weekly team meetings, we can spot problems, make adjustments and keep improving how we work. The team also likes that their feedback is taken seriously which helps them work more efficiently while cutting out repetitive tasks through templates and automation. Overall it has made our operations far more organized and boosted productivity in a big way.

Cons

I really don't have any major complaints about it although I can see how the full software might feel overwhelming to new users at first. That said it has done a solid job providing webinars and encouraging third-party support to help clients learn the system and become more efficient.

“Customized for property management”

Pros

They really understand the property management industry and the way we work and that shows in how they shape the software around our business needs.

Cons

At this point there's nothing major to mention on the downside. Everything has been working just as expected.

“better systems but more freedom”

Pros

It lets me create systems and processes that are helping me step away from the daily side of my business a little more over time.

Cons

The inbox is somewhat difficult to figure out and takes some time to get used to.

“responsive onboarding”

Pros

Right from onboarding the customization options and support have been a big plus. Once the training is done and you've spent some time getting familiar with the interface the platform becomes much easier to use. The design team has also been very responsive when it comes to feedback and feature requests which makes a real difference. Features for business process design, management and automation are especially valuable. On top of that integrations with Microsoft, Zapier and other web based tools help data move between systems much more efficiently. The ROI has been excellent especially for remote work and virtual teams.

Cons

At the beginning the GUI can be a little difficult to figure out although the design has clearly improved over time. Process and workflow customization also wasn't the most accessible part of the system but to be fair very few softwares get that completely right. Reporting and analytics still feel a bit lighter than some comparable platforms though it sounds like improvements are already being worked on.

“user friendly workflow”

Pros

After just a few short training sessions with their team this felt very acessible and easy to work with. Their support team was also incredibly responsive and helpful while I was getting comfortable with the system. On top of that it could be customized really well to match my company's specific processes.

Cons

Like most tech platforms I ran into a few minor bugs and a handful of commonsense features that still needed to be added or refined. None of it got in the way of actually using the software though, it felt more like the kind of small details that can be missed when a product is trying to get to market quickly.