Lucernex Reviews

“retro credits work well”

Pros

Entering payments is easy and it's simple to pull up the information and documents I need. The Retro payments feature is also really useful since it shows extra payments or credits right in the Expense Schedule. I'm still waiting to see how much this will help on the reporting side but it has been helpful so far.

Cons

A frustrating part is the Add Expense Schedule tab. I had used this softwae at a previous employer and back then you could check the rent schedule and make changes before any charges were posted. Now if something is typed incorrectly or entered by mistake there's no way to correct it before posting to the account. After that only a manager can remove the charges which means you have to start the process all over again.

“fast reporting”

Pros

Getting to the core cost and lease details is pretty quick. It also lets you generate a wide range of reports and the cost summaries are organized in a clear and neat way.

Cons

The amount of information is tucked away in extra subscreens gets frustrating. There are also several places where the same details can be entered or searched for which makes the system feel redundant and a bit inconvenient.

“rent payments working well”

Pros

Now that the early issues have been ironed out our accounting team says paying rent is fairly simple and some types of reporting have become easier to handle.

Cons

One big gap is the lack of SEARCH and the landlord contact information feels disorganized or incomplete. We need to search by more than just Store # or City. We also need options for landlord names, property management names, store or landlord addresses, development or complex names and more. Since that still is not available we are using our OLD system every day for that level of searching.

“Smooth integrations and onboarding”

Pros

Connecting it with other systems is pretty easy and getting new users up and running is simple thanks to the clean user friendly interface.

Cons

The reporting side inside the software environment really needs an overhaul. Even basic queries there can feel overly complicated unless you already have a lot of experience or extra time to dig into how it works.

“custom fit for real estate”

Pros

Having worked with it for a while I know the system really well and the way it's organized matches how I think about commercial real estate. It also has enough flexibility to be customized to fit our firm's specific needs.

Cons

It does have occasional glitches although I'm familiar enough with the system to usually anticipate when they'll happen. The timeout period is also shorter than it should be which can be frustrating.