Real Estate, 11-50 employees
More than a year
“Dependable tool”
Pros
The interface is really user friendly. And since it is SQL-based, the file setup is well organized which makes writing queries much easier for us.
Cons
We stopped using MRI back in 2018 because it didn't seem to get updates as often as other competitors.
Rating Distribution
Ease of use
8
Value for money
6
Customer Support
9
Functionality
9
Real Estate, 101-500 employees
More than a year
“Used to work well back then”
Pros
One thing I like the most is that the support team responded very quickly whenever we needed help.
Cons
Support for the Citrix environment was handled on MRI's side instead of ours, so we had to open tickets rather than directly helping end users which caused a few problems for us.
Rating Distribution
Ease of use
9
Value for money
6
Customer Support
5
Functionality
9
Real Estate, 11-50 employees
Less than a year
“This one's a total flop”
Pros
My goal was just to cancel the contract and move away from this product.
Cons
It is simply awful. I mean you basically need a master�s degree to figure it out and their support is practically nonexistent.
Rating Distribution
Ease of use
2
Value for money
2
Customer Support
1
Functionality
1
Real Estate, 11-50 employees
More than a year
“Everything's broken and the support is useless”
Pros
None. I found all the company's claims to be misleading.
Cons
MRI Commercial Management is full of bugs and the customer service is simply terrible. Also the programs don't deliver any useful results. So I would not recommend it to anyone.
Rating Distribution
Ease of use
2
Value for money
2
Customer Support
1
Functionality
1
Computer Software, 51-100 employees
More than a year
“Quite a reliable tool”
Pros
Navigation is simple with both web and Windows versions available. Plus reporting is easy to develop, querying is also simple and user access and roles are clearly defined. Overall I like it!
Cons
The interface could definitely be improved. Also I feel like the SQL and development features should be expanded to cover the web version too.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
Real Estate, 11-50 employees
Less than 6 months
“Simply outstanding”
Pros
I love how flexible and easy the software is to use. Plus the navigation throughout is really impressive.
Cons
So far no complaints. We just got the software but have not come across any issues.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Commercial Real Estate, 11-50 employees
Less than 6 months
“Does the job well”
Pros
This program covers everything Yardi does but costs less. Also the property management features are pretty awesome and it handles CAM charges very well saving me a lot of time.
Cons
I find it pretty expensive to set up and the software itself costs a lot. Plus the annual fees are too high mainly for smaller companies.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
10
Functionality
9
Real Estate, 101-500 employees
More than a year
“User-friendly software”
Pros
It is pretty easy to use, quite flexible and highly customizable across all modules and report layouts. Overall very user-friendly and I would say one of the best options in real estate software.
Cons
Well it works well only for real estate investment or property management firms but I would say it is not suitable for other industries.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10