NetVendor Reviews

Pros

Honestly there isn't one thing about this tool that I can say I like. It hasn't helped us in any way and has only created more work for our team.

Cons

Pretty much everything has been a problem. Having to pay for this while also wasting HOURS on hold just to reach support is incredibly frustrating and completely unproductive.

Pros

Right away, the customer support and overall usability stood out to me. It works really well for vendor management, reporting and handling payments. When new companies want to work with us, getting them added to the database is quick and simple. I also really appreciate that we are not exposed to unnecessary risk since the risk management team reaches out directly about any insurance or billing issues.

Cons

I do not have anything negative to say. It has been very easy to use and I have really enjoyed working with it.

Pros

Being able to use locators while keeping everyone in one system has been really helpful for managing time more efficiently.

Cons

At this point, I haven't come across anything I dislike. I'm still new to using this software but I plan to keep using it and see whether I have any suggestions for improvement later on.

Pros

I appreciate receiving responses from our residents since they keep us up to date on how staff are doing and suggest areas we could improve.

Cons

Unfortunately, residents who are never satisfied can still submit negative responses and those answers bring down the community's overall average.

Pros

It's easy to use and it makes it easy for everyone to stay on the same page.

Cons

Whenever I've run into an issue, it has been resolved in time and I have no complaints.

Pros

The software is easy to use, along with its ability to track work completed by our maintenance technicians. It is very user friendly and even technicians who are not very computer literate can use it without difficulty. The measurement reports also help me oversee the maintenance program at my company.

Cons

My main drawback is needing to contact support whenever we transfer an employee or hire someone new. That said, work is already underway to let us manage employee assignments ourselves.

Pros

This is very user friendly for end users and the text surveys are a key part of it.

Cons

Reports aren't available from the main dashboard. I'd like to click there and pull them directly.

Pros

Residents are notified when work orders are completed. I like that after I review an update, it automatically moves to the archived section. Work orders can be transferred between technicians and I can also make notes on them.

Cons

No real software complaints though the phones can be problematic. Uploading photos or videos sometimes gives me trouble and the service can still be not great at times.

Pros

Lets me look up the work order history for a specific apartment.

Cons

Updates from MRI to this can be slow. Residents may also leave negative feedback on a work order unrelated to their issue but we still get notified that something is wrong.

Pros

It helped us go paperless and I like being able to upload photos

Cons

Photos from the provided cell phones are low quality

Pros

Useful for documentation, with the option to add pictures or videos to tickets when needed.

Cons

There are too many notifications and the app can have issues opening or responding. That could be due to the phones or reception.

Pros

I can send tickets straight to the service techs' phones with one click, rather than printing every ticket out which is my favorite part of Servus Connect.

Cons

My only issue with it came when we first started using it. The system had a few kinks that needed to be worked out but they were resolved quickly.

Pros

This saves a lot of time and residents get a text when the work is finished.

Cons

Wish we'd started using it earlier. It has made my job much easier.

Pros

Contractors can use this too, both to get work and to send invoices which is great

Cons

Resident reviews lack enough detail. At times, residents submit a review for a work order before it has been completed, rather than reviewing the finished work.