ONR app Reviews

“Kind and professional team

Pros

The ONR team demonstrated exceptional professionalism and responsiveness, promptly addressing emails and resolving issues effectively. They consistently followed up to ensure satisfaction and showcased an outstanding work ethic throughout the entire process.

Cons

Navigating the ONR app was simple with no issues at all.

“Excellent

Pros

The interface is very easy to use and navigate. The use and ease of electronic voting is a major plus that really improves the overall user experience.

Cons

Editing certain areas like units and users is limited, which has been a bit frustrating, especially when trying to link units together.

“Top community management choice

Pros

As someone who owns a property management company, I have tried many different platforms over the years but nothing matches up to ONR. It combines modern design with user-friendly features, making it super easy for both my team and residents to use. ONR has completely changed how we manage our communities and has helped us provide an outstanding experience for our residents. The platform is sleek, responsive and truly userfocused, something that's rare in this industry. It has raised the bar for community management and we are absolutely thrilled with it!

Cons

Initially I expected onboarding to be tough but their support team has been consistently available and very helpful.

“Amazing team and tool

Pros

Convenience is such a huge benefit. Online voting allows condo residents to cast their votes from anywhere with an internet connection, making it far more convenient than traditional in-person voting.

Cons

One concern is the digital divide, not every condo resident has internet access or feels comfortable with digital tools, which could lead to uneven participation.

“The glue of our community

Pros

ONR has helped to foster a greater sense of community within our association. Resident confidence in management has improved due to increased communication and better access to information through the app.

Cons

It would be great if ONR could connect with the software we're currently using, like Buildium.

“Happy with it

Pros

I love being able to use it to participate in my association's votes remotely since I can rarely make the meetings in person. Also getting text messages is fantastic because emails are generally hard to keep track of.

Cons

So far our experience has been positive without any real drawbacks.

“Better quality of work

Pros

I really like how easy the app is to use and all the features it offers. It makes voting, paying, booking amenities and tracking packages super simple.

Cons

A marketplace section offering products and services would be a valuable addition.

“Saved so much time

Pros

The app is super user friendly. My parents live in the same building and switching them from paper to the app only took about a week and they were chatting on the bulletin board and connecting with other residents just like in any usual HOA meeting. I really appreciate how easy it is.

Cons

I haven't come across any app features that fulfill that specific need yet.

“Excellent product

Pros

This product is incredibly convenient for our condo owners. The customer service is fantastic, they respond quickly whenever we have questions. We have been using it for about four years now and we are very happy with it.

Cons

No complaints, overall the product experience has been excellent.

“I wouldn't recommend it!

Pros

I appreciate that we can upload HOA documents to the website so residents can easily access them whenever they need.

Cons

We paid extra for this software because we wanted the feature to reserve and pay for pool time in our HOA. The software has had issues from the very beginning, the confirmation for any reservation is always off by 24 hours. We have tried working with their team but they don't seem to listen and have been either unwilling or unable to fix the problem and we also requested that they remove some irrelevant language from the site, they did it once but now it's back again. Overall the whole experience has been really frustrating and has made our HOA board look bad in front of the residents.

“Reliable product

Pros

Service staff at ONR are both responsive and efficient. They're professional and always dependable when it comes to meeting our needs.

Cons

Everything is working well at the moment, and support has been responsive whenever we needed help.

“Highly recommended!

Pros

This software is simple to use and delivers clear results. The best part hands down is their support team, they are honestly the best I have worked with.

Cons

Opting out of notifications could definitely be made simpler.