Optima PMS Reviews

Pros

It covers just about almost every function you could think of and the support team has been very helpful. They're also very open to delivering new development quickly whenever it's needed.

Cons

One thing that would make it even better is having more user manuals or presentation materials available.

Pros

There are plenty of reports available for analysis and statistics and the channel manager integration is a really useful addition.

Cons

Even simple tasks can feel more complicated than they should which sometimes leads to errors.

Pros

It works well as an online connection solution for a local incoming agent and it covers that need effectively.

Cons

One thing missing is the option to add general remarks such as c/I, c/O or non-smoking notes.

Pros

Right from the start the platform feels clean and inviting and most of the tools are easy and simple to work with. It has also improved the way we connect with agents making it much easier to receive and handle reservations more efficiently.

Cons

Lately though there have been too many issues. Customer support has been very poor and it is really hard to get in touch with a representative when help is needed. A few important functions are also still missing especially when it comes to having better control over creating new rates, managing reservations and similar tasks.

Pros

It's the only PMS I've used that fully covers both the hospitality side and the accounting side in one system. On top of that it also offers full integration with credit card providers which makes the overall setup even more valuable.

Cons

A limitation is that the local currency for Booking.com cannot be automated through the US dollar rate plan.

Pros

Managing room divisions, rate plans and billing with this PMS has given very good results. The system is user friendly and simple to work with. In my daily tasks I use the channel manager the most and it performs really well. It also offers very strong connectivity with the major OTAs.

Cons

It works well for medium sized and large hotels but it can feel complicated for smaller properties. Since the program has continued to grow and evolve over time there are occasional bugs although the software team handles them well.

Pros

The platform keeps evolving, comes with plenty of features and stays current with ongoing development and updates.

Cons

Customer support is a weak point because responses take a long time. Updates are not automatic so there is often a long wait and the cost is very high.

Pros

Getting started with it is very simple and it doesn't take long to train employees on how to use it properly.

Cons

There are still several areas where actions could be organized to reduce extra steps and the visibility of certain reports and report options like sorting and drill down differs from one report to another.

Pros

Using Optima PMS has been a really positive experience. It's user friendly, works fast and gives accurate results. It also helps the accountant a lot by providing various reports which makes daily work much more efficient.

Cons

We've been using the system for several years now and honestly we haven't come across any cons.

Pros

It is very functional and it's simple to use and pick up quickly. The customer support team has also been excellent whenever help is needed.

Cons

At times some updates don't work as they should. There are also occasional compatibility issues with Apple operating systems.

Pros

One of the biggest advantages is the wide range of reports available which gives a very detailed view of the data. Customer support is usually very helpful and I appreciate that they follow up afterward to make sure everything is working properly. The GOC channel manager connects well with most sales channels including agents which makes channel management very convenient. The availability and tape chart screens also offer solid functions and are useful in daily operations.

Cons

The reporting works well but there is not much flexibility since you can only use the predefined reports and cannot build your own. Support is available during the business week though in the evenings and on weekends the helpline is limited to emergency assistance only.

Pros

Getting around it is easy and forecasting can be tracked without much effort. The staff were able to use it without much trouble and the overall system is simple to understand.

Cons

A downside is that it does not allow us to create proper invoices for guests.

Pros

From day to day it handles just about everything I need. There are still a few things I'd add or tweak but overall I genuinely enjoy working with it. I also manage external channels and the software makes that part of the job much easier.

Cons

It does have a few weak spots mainly when it comes to group reservations. I also wish the team had gathered more input from actual users in the field about what features should be added to the system.

Pros

Starting off with it was quick and generating reports is simple. The system feels user friendly, the functions can be customized to fit our needs and it also meets local government compliance requirements.

Cons

An area that could be improved is the process of adding transactions. It would also help to have more detailed and comprehensive reports for revenue tracking and hotel forecasting.

Pros

Running a larger hotel becomes much more manageable with this software. It connects the property to major online booking channels like Booking, Agoda, Expedia, HRS and others so reservations come straight into the system automatically. It is also very convenient to update rates or stop sales across all connected reservation platforms with just one click.

Cons

It is not really the best fit for smaller hotels especially properties with only around 15 to 20 rooms and the cost can feel too high for that segment. Smaller hotels usually do not need this many features and may be better off choosing a simpler system. Hopefully a more limited and affordable version for small properties will be introduced in the future.

Pros

The availability screen is easily the strongest part of this software. The reporting area is clear, simple to figure out and gives access to a wide range of different reports.

Cons

The events module is quite limited when it comes to flexibility. Customer support has been really disappointing with no help available from Thursday afternoon through Sunday and it takes far too long for anyone to begin addressing issues. On top of that if you want to connect external products like Revinate they charge extremely high installation fees.