steve l.
, 1-10 employees
More than a year
“real support, smart STR tools”
Pros
It's refreshing to use a platform that feels like it's run by actual people. It has been an excellent fit for owners who want better visibility for their short term rentals while also cutting down on unnecessary expenses for both owners and guests.
Cons
Even after two years of using it I really don't have anything I'd call a downside. I recently needed to remove a security deposit request and couldn't figure out where to do it but support answered my ticket in less than 24 hours with very clear instructions something I probably could have found myself if I had looked in the right place.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Anonymous
, 1-10 employees
More than a year
“powerful integrations”
Pros
From day one the platform felt top notch. The API connections with Vrbo, Airbnb and Booking.com worked smoothly and the QuickBooks sync kept our finances accurate and organized. Between the CRM, automated guest messaging, renter agreements, credit card processing and website building tools, it gave us everything we needed to run our Outer Banks short term rental in a polished and professional way. On top of that the customer service team was consistently quick to respond, well informed and truly helpful.
Cons
There really isn't anything major to complain about. As with any feature rich platform there's some difficulty at first but once everything is set up it becomes very easy to use.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Matt S.
, 1-10 employees
Less than 6 months
“All my OTA channels united”
Pros
Having all my OTA channels connected in one platform has been a huge relief. Before this I was constantly trying to update VRBO and then Airbnb separately and the whole process was chaotic.
Cons
The initial setup does take a little time but the support team is incredible. I kept wondering whether the amount of time they were spending helping me was really standard because they truly went above and beyond.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
Kali G.
, 1-10 employees
Less than 6 months
“Streamlined hosting”
Pros
This has been an amazing system for keeping everything organized and making my work much more manageable. The support team is honestly the best I have dealt with. Anytime I have a question or need help they reply incredibly fast and are always willing to assist. Even when the conversation goes back and forth several times they stay patient, kind and gracious while I am still learning and figuring out how everything works. Every team member I have interacted with has gone above and beyond to help me through this transition.
Cons
One thing I really wish it had is a mobile app. Right now, I still feel like I have to depend on Airbnb and VRBO notifications to keep up with guest messages. I do not want to miss any communication so until I feel confident that everything is fully covered in one place I cannot completely step away from relying on those other platforms.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Jessica P.
, 1-10 employees
Less than 6 months
“amazing onboarding support”
Pros
Getting started felt so much better thanks to the personalized customer service. The support during setup was incredible and far more helpful than I expected. My onboarding specialist was especially outstanding and made the whole experience even better.
Cons
It is very detailed so it can feel a bit intimidating at the beginning. Once I became more familiar with it though it really started to stand out to me as the better property management software.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10