Real Estate, 1-10 employees
More than a year
“Online payments made easy”
Pros
It is simple to use and makes tracking tenant payments pretty easy too. Plus collecting rent on the first of the month has become much easier for me now.
Cons
We faced some initial problems with the system but those have been fixed now.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
7
Functionality
9
Real Estate, 11-50 employees
More than a year
“Everything about it is simple”
Pros
The setup and ease of use are really simple with it. Overall I would say there is nothing complicated about it at all.
Cons
Honestly I have not come across any drawbacks with this product yet.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Real Estate, 1-10 employees
More than a year
“Great for small businesses”
Pros
Payment processing and tenant portals are very much important for our business to run smoothly and the good thing is that it has it. Plus its interface is also slick and easy for all the tenants to use.
Cons
It does not connect with our accounting software or some parts of our workflow which is a drawback.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
9
Functionality
7
Real Estate, 51-100 employees
More than a year
“Makes collecting rent easier”
Pros
I appreciate how user friendly it is and the customer support is always when needed. Overall payquad is pretty quick and timely with help when we ask for it.
Cons
Nothing really stands out as a con since we only use the rent collection feature.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
7
Real Estate, 11-50 employees
More than a year
“Proven quite helpful for us”
Pros
Payquad synced fairly easily with our Rent Manager property management software.
Cons
Well I wish there was an option to send money back out but that's not available right now.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Real Estate, 101-500 employees
More than a year
“Customer support is superb”
Pros
Having the customer support team assist tenants and site staff takes the pressure off our head office when troubleshooting issues is something I truly appreciate.
Cons
We are excited about the possibility of integrating suite inspections down the line.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Real Estate, 500+ employees
More than a year
“Really helped streamline everything”
Pros
It is really easy to navigate and offers tenants payment options plus maintenance requests and messaging right at their fingertips. This has helped us save money and improve daily operations. Plus it connects smoothly with our back-end systems which is fantastic.
Cons
No issues to mention at this moment.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Real Estate, 51-100 employees
More than a year
“Very simple and actually works”
Pros
Our tenants find the user experience easy. The hardest part is convincing them to give it a try but once they do they are hooked.
Cons
The challenge is getting site staff on board and encouraging our tenants to use PayQuad. As it really depends on the site team's willingness to push it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Real Estate, 11-50 employees
More than a year
“totally worth the cost”
Pros
Payquad's customization and ease of use stand out. They worked with us to onboard their platform into our management software smoothly, boosting productivity by cutting down the manpower needed for deposits. Plus features like Maintenance Requests help keep tasks organized and offer analytics to track ongoing issues needing more attention.
Cons
Like any successful company PayQuad aims for perfection. And we are looking forward to them adding more features to become a complete management software like a true one-stop solution.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10