Payscore Reviews

“Reliable fraud screening tool

Pros

It has been really effective at cutting down fraudulent applications without making the process complicated. It's dependable, simple to work with and it makes screening much more efficient. On top of that the data feels accurate and trustworthy so the overall value for the price has been very strong.

Cons

From time to time if income amounts fluctuate the platform doesn't always identify them as recurring income. That said it's still manageable because we can review the income annually instead and the information is laid out clearly enough that it's easy to check and confirm.

“flexible workflows

Pros

Customer service has been excellent and the platform is highly configurable while still being easy for both staff and applicants to use. One of our properties has AMI units and the software was able to set up a separate workflow customised to those additional requirements.

Cons

The only downside and it's hardly even a real issue is that some financial institutions are unable or unwilling to integrate. It doesn't happen often and when it does their team is quick to handle the next steps.

“CMS integration is a huge win

Pros

Having this software built directly into our CMS has made a big difference in how we work. We're able to handle the entire screening process in one place instead of constantly switching between platforms to run checks. That connection saves time, keeps things more organized and helps our team stay efficient throughout the day. All in all this has been a really valuable tool for simplifying and organizing our screening workflow.

Cons

One issue we've run into with this software is that some banks don't always connect correctly through the platform. When that happens prospects can't link their accounts and it ends up delaying the screening process. It's not something that occurs constantly but it is an area we'd definitely like to see improved so the experience is more consistent for both our team and applicants.

“Secure income checks and ID verification

Pros

It really cuts through all the noise. It lets us verify someone's income efficiently through bank verification which gives me a much more dependable source to reference when approving applications. It's also very helpful for confirming other types of income like Doordash and Uber/Lyft. Other than that we love being able to verify ID with just a click before authorizing a prospect for a self guided tour.

Cons

The only frustration we run into is when a prospect's bank won't connect but that seems more like an issue with the banking institution itself than with this software.

“fraud prevention that delivers

Pros

Across all of our properties this has made a huge difference in reducing fraud and helping us bring in qualified applicants who can actually afford the rent for the full lease term. I use it at every site and would absolutely recommend it to any property management company. At one of my 1000 unit properties we were carrying nearly $800000 in aged receivables and after putting this system in place we're now closing each month between $25000 and $30000.

Cons

Honestly I don't have any real complaints and would strongly recommend this system to others. The only problem we've run into has been occasional connection issues with the banks.

“Time saving integration

Pros

One of the biggest things that sets this software apart has been the personal attention. We even have our account manager's cell number and she's always quick to get back to us when something comes up. Their team took the time to understand how we work and made changes that matched our workflow including a few enhancements we had specifically requested. The new Entrata integration has been a huge win removing a lot of manual work and saving our staff a significant amount of time by eliminating the need to manually send invites and upload documents.

Cons

Nothing major comes to mind but it would be really helpful if there were a feature that displayed the last 12 months of rent payments directly from an applicant's bank data including payment amounts and dates so we could get a clearer picture of how consistently they pay on time.

“helpful account summary dashboard

Pros

Right away having the account summary on the front page is something I really appreciate.

Cons

I do wish there were an additional section showing income by month. Right now it's only broken into a 12 month total, a 3 month average and a 12 month average.

“Accessible dashboard

Pros

Customer service really stood out and the dashboard is very easy to use for property managers. Pulling reports is simple as well. Their team actually pays attention to feedback from users and puts those suggestions into action when it makes sense.

Cons

One downside is that it can feel frustrating for applicants who aren't very comfortable with technology.

“Smooth integration

Pros

It comes with a very supportive team that's always available to answer questions and guide you through any problems that come up. They're genuinely dedicated to helping you fully implement the software so your workflow becomes much more manageable.

Cons

Up to this point I haven't run into anything about it that I dislike.

“dependable security

Pros

It's been fraud proof, real time, fast and accurate from the start.

Cons

I honestly can't think of any downsides. It feels like a perfect service/product.

“fast income checks and leasing

Pros

A friend who manages 20 doors pointed me to this software while I only handle 4 and it ended up being incredibly accessible to get started. Signing up and setting up the trial was quick and I was able to request my first income verification for a tenant applicant without any trouble. I used to handle this process manually and it would eat up several hours. After entering my applicant's information into the system the income verification was returned in about 45 minutes and I had the lease sent out and signed within the hour. Verifying an applicant's income has honestly never felt this simple and my new tenant also felt the fee they had to pay was very reasonable.

Cons

The mobile experience wasn't as user friendly as using it on a desktop.

“responsive support

Pros

Has some of the most punctual, friendly, helpful and patient customer service I've dealt with. The chat feature available to users works really well is monitored consistently and questions sent through chat are answered very quickly.

Cons

A few banks still aren't compatible with the system.

“Accurate income verification

Pros

Being able to view every deposit in one place makes it much easier to confirm whether applicants are reporting their income accurately. I no longer have to keep following up with applicants to send pay stubs which can be easily falsified anyway. The integration with Buildim is also a big plus.

Cons

I don't have any complaints or concerns to mention.

“smooth syncing

Pros

Having this in place gives us a lot of peace of mind and helps protect us from applicants submitting fake bank records and pay stubs. It also connects effortlessly with our property management software which makes the whole process even better.

Cons

Only small thing I'd want changed is having the mobile number auto fill the same way the applicant's name and email do when it syncs with our property management software. Other than that it's basically a non issue.

“fast results

Pros

Everything about this product feels efficient and the accuracy has been excellent.

Cons

I'd love to see support for credit unions added in the future.

“All in one time saver

Pros

It covers everything I needed in one place and works well for both sides.

Cons

My only complaint is that I didn't discover it sooner because it could have saved me a lot of time.

“Practical income verification

Pros

Using this software has been a very user friendly experience and the platform is simple to figure out. The reports are clear, readable and easy to understand. It has been very helpful when verifying our applicants income and overall it's proven to be a very reliable tool.

Cons

I really haven't run into any issues. Any suggestions or additions we asked for were installed.

“User friendly

Pros

It has been incredibly user friendly both for our applicants and for our team when reviewing applications. Having the option for applicants to pay the application fee online is a huge plus. The application can also be customized to match specific needs which makes the whole process work well for everyone involved.

Cons

None at all. Anytime we've needed something adjusted it's been handled right away and updated immediately. We're extremely happy with it.

“automation that boosts leasing

Pros

Automated income verification lets me organize the entire rental application workflow. For a property management company that's trying to grow that kind of automation is essential and it frees up my time to focus on higher impact work instead of handling everything manually.

Cons

Most applicants go through the income verification without any issue but some older renters are still hesitant about it. That said it does offer an alternative process for anyone who isn't comfortable linking their bank account.

“Helpful tenant finance snapshot

Pros

Renting out my place felt a lot more reassuring because I knew the tenants had been carefully screened financially before I accepted them. It was really useful to get a quick overview of their finances before making my decision.

Cons

I haven't run into any downsides.

“huge time saver for screening

Pros

Handling rental applications as a property manager usually means spending a ton of time gathering income details from prospective tenants. This app has made that process incredibly quick and it's saving me literal hours during screening. I absolutely love it.

Cons

At first I was a little worried about whether applicants would actually use it since they need to take part in the process for the information to come through.