Realtor.com Reviews

“Best real estate platform hands down

Pros

It great to easily find referral agents and their designations are also really convenient to find.

Cons

Adding more search filters would make it easier to locate the right Realtor.

“Couldn't make much use of it

Pros

There's nothing much to say�. it's just not a platform I focus on.

Cons

It doesn't generate any leads for me so I don't focus on it.

“Seriously impressed with Avail's professionalism

Pros

I would like to take this chance to thank Nakita and Walker at Avail for their amazing service and genuine courtesy! It's so hard to find CSR's with the same integrity and helpfulness these days.

Cons

Nothing at all! It is a very reputable company.

“Decent leads but the platform is buggy

Pros

Their lead system is something I prefer, where you can automatically send a text and email response to your new leads without having to answer the phone like you do with Zillow. I'm often busy and miss my Zillow leads but with Realtor.com, I have had way better success. One of the best features is being able to buy non shared leads that are exclusive to you so you don't compete with other agents. Their follow up and contact management system is also superior to Zillow, in my opinion. Plus you can send market reports and new listing alerts directly to your contacts without extra cost, which is great for agents who don't have a dedicated CRM yet.

Cons

Over the past year, I have had SO MANY issues with their app on my Google Pixel 7 & 8 Pro as well as their "Realtor.com for Professionals" website. For context I am fairly tech savvy with IT support experience. The texting interface in the app is extremely glitchy and freezes constantly. I also haven't been able to delete contacts from the app for a long time. When I sent a complaint, they basically said they are aware of the issue and are working on it but its been months and it's still not working correctly. I even deleted and reinstalled the app but nothing changed. My contacts also do not sync correctly on the website and for a while, the site would not load on Chrome despite following all their suggestions. This has made it much harder to manage my leads and business overall.

“Realtor.com is a nightmare to get out of

Pros

For anyone house hunting, the site is really accurate and up to date.

Cons

They claim that leads are shared between you and just one other agent but that is not true! The leads are actually shared with multiple agents. On top of that, the leads are of very low quality. I don't like how you sign up blindly and are locked into a full year. The leads are terrible and you end up spending money without any closings. Customer service is awful! most people in the sales department are rude and threatening. At first the people I spoke with were nice but once I got transferred to the sales team, everything changed. It was like being part of a mafia, once you're in, you can not get out! You are forced to complete a full year even though the leads are terrible, shared and most of the time, they don't respond or show interest. I'm stuck finishing my time but I will never sign up with Realtor.com again. It's been the worst waste of money in my career as a realtor. I had 3 realtor friends who were considering signing up based on my experience but after this, they won't even consider it.

“Everything I need for real estate is here

Pros

It's incredibly easy to use. I rely on it for all my real estate purchases and it provides great insights into market comparables.

Cons

After receiving new updates, I have been experiencing site crashes and bugs.

“Not real leads, just mobile home spam

Pros

I think it's a joke. I am not even sure they really get leads.

Cons

When I signed up for the second time, I changed my zip code to a better area, which had 180 listings available, mostly priced around $500-600K. However in that zip code, theres only one mobile home park. My first 3 leads in 24 hours were all from the same mobile home park and two of them were for the same mobile home. So far all my leads have been for mobile homes. They told me it has a revolving lead generation system but I kept getting the same type of leads and they don't respond or show interest. If they do, they have no money, credit or interest in renting a park. I spent over $2000 for nothing and finally decided to sign up again using a more expensive area but I am still getting the same disappointing leads. I wont use this service again and actually want my money back!

“Couldn't rely on the leads, TERRIBLE SERVICE!

Pros

NOTHING. Terrible company! and I will never do business with them again. They took my money and failed to deliver on their promise.

Cons

EVERYTHING. They promise that if they can't deliver leads, you will get a refund or credit but that's 100% a lie. The best they offered me was 60% of the total leads I did not get and that was only a Realtor.com credit. You also have to spend thousands and commit to at least 6 months of bad leads. I cant say enough bad things about this company. I have spoken to so many people who work there, including managers and none of them care about delivering proper leads or helping when there are issues like duplicate leads, wrong phone numbers etc. Never again.