Luis V.
Health, Wellness and Fitness, 500+ employees
More than a year
“Strong pharma fit but custom heavy”
Pros
One thing that has been especially valuable is the developer's willingness to collaborate and adapt the platform to the specific needs of the pharmaceutical sector such as electronic signatures, audit trails and workflows. That flexibility and commitment have been key to establishing the tool successfully.
Cons
The software tends to evolve based on client requests rather than by keeping pace with competitors so every attempt to move forward usually demands extra effort from the customer instead of offering a more complete out of the box solution.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
6
Functionality
7
Jose Antonio A.
Individual & Family Services, 500+ employees
More than a year
“solid updates for daily work”
Pros
The broad software updates have been rolled out without hurting the tool's performance which is a big plus. There are also ongoing improvements that can be adapted well to everyday work needs.
Cons
If you try to cover too many things during onboarding there's a real risk that the rollout takes longer than expected. Other than that some options included at the start may later turn out to be unnecessary.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
9
Oriol P.
Government Administration, 101-500 employees
More than a year
“useful app, tougher rollout”
Pros
It includes an app for handling incidents and I can bring together all the services we offer in the town hall on one platform.
Cons
I expected the onboarding and ongoing maintenance to be simpler and there are other tools available today that feel more user friendly.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
7
Functionality
6
Bienvenido C.
Facilities Services, 51-100 employees
More than a year
“Promising modules and innovation”
Pros
Has strong potential especially with the addition of new modules and technologies that keep the platform evolving.
Cons
In certain areas though it falls short on the basic functions you would expect from a CMMS focused on maintenance management.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Meritxell F.
Environmental Services, 51-100 employees
More than a year
“needs better usability”
Pros
It lets me build applications quickly which is definitely a plus.
Cons
The interface is not very flexible and sometimes it freezes.
Rating Distribution
Ease of use
4
Value for money
4
Customer Support
4
Functionality
4
Antoni L.
Mining & Metals, 51-100 employees
More than a year
“solid preventive process tracking”
Pros
Gives very good traceability and keeps both preventive and corrective processes well organized which makes daily work much more manageable.
Cons
At times certain parts of the setup can be a bit complicated to configure.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
elias s.
Transportation/ Trucking/ Railroad, 500+ employees
More than a year
“Excellent fit for business needs”
Pros
Adapts well to the specific needs of the company where it's implemented which makes it very useful in practice.
Cons
I really don't see any drawbacks especially compared with what's currently available on the market.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Sergio G.
Mechanical or Industrial Engineering, 500+ employees
More than a year
“configurable setup”
Pros
The platform has plenty of capacity and users can modify and adapt it without much trouble.
Cons
The downside is its fluidity since the program can be very slow at times.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
6
Functionality
8
Rebeca G.
Food & Beverages, 51-100 employees
More than a year
“Familiar setup with useful continuity”
Pros
They're still very similar to the ones we were already using which has been a positive for us.
Cons
They haven't changed much compared to the versions we had before. The work order procedures are still showing up without the separating lines and the table is still not being generated.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Roberto F.
Renewables & Environment, '11-50 employees
Less than 6 months
“detailed operations tracking”
Pros
It offers a lot of features and feels like a very complete tool. It lets us keep a thorough record of all our Operation and Maintenance activities.
Cons
We're still in the implementation phase and because we started with several databases that were already being used across the company, the adaptation process is turning out to be complex and time-consuming since we don't want to lose any of the information we had before.
Rating Distribution
Ease of use
9
Value for money
6
Customer Support
9
Functionality
6
Pedro R.
Mechanical or Industrial Engineering, 101-500 employees
Less than a year
“best tool for information handling”
Pros
In our company even though this software has been installed for years we're only now starting to really get familiar with it. It's user-friendly, simple and makes it easy to find the information you need. It also offers different useful options for creating and organizing information through clients, users and other data.
Cons
Nothing really bad to mention as such.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Juan Antonio A.
Logistics and Supply Chain, 500+ employees
More than a year
“Great asset management tool”
Pros
We've noticed that one thing I really value is how versatile it is and how many features it offers for managing all kinds of assets. It also prevents date manipulation which adds a lot of trust and the internal control it provides for accounting tasks is a big advantage.
Cons
A downside is that the process for handling all the documentation feels a bit complicated especially when it comes to creating reports.
Rating Distribution
Ease of use
9
Value for money
6
Customer Support
9
Functionality
6
jose L.
Transportation/ Trucking/ Railroad, 101-500 employees
More than a year
“reliable uptime and quick support”
Pros
Our team noted that the system has been consistently available and customer support responds pretty fast whenever I need help.
Cons
Data extraction and creating new reports could be better and the mobile app still needs improvement.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
7
Functionality
6
