Rosmiman Reviews

“complete department control”

Pros

A very complete tool that lets us manage all the departments processes and keep all the information grouped together in one place!

Cons

The menus can sometimes be a bit hard to locate and understanding the interdependencies between items takes some training.

“Adaptable platform”

Pros

Ease of use stands out and it's a program that fits our needs really well. The company's follow up through weekly meetings is also a big plus. It adjusts to all kinds of user profiles so it works whether someone is a basic user or much more advanced.

Cons

Mastering the program in depth can be complicated. The interface also feels a bit outdated.

“a complete process control tool”

Pros

It's a very complete tool that lets you manage all the department's processes while keeping the information organized and grouped in one place.

Cons

The menus can be a little hard to navigate at times and understanding the interdependencies between items takes some training.

“Flexible fit for every user”

Pros

The usability of this tool stands out and the software feels very well tailored to what we need. The company's follow-up with weekly meetings has also been a big plus. Another thing I value is how well it adapts to different user profiles since both a basic user and a much more advanced one can work with it comfortably.

Cons

Menus are very extensive so mastering the program in depth can be complicated. The interface also feels a little outdated.

“mobile app usability shines!”

Pros

Mobile app is very user friendly and the interaction with the trainer was really pleasant.

Cons

Training provided through the web app should last longer.

“mobile app usability shines”

Pros

What our team experienced is that the mobile app is very user-friendly and the interaction with the trainer was really good as well.

Cons

The training on the web app should be extended over a longer period of time.

“lacking in customer support”

Pros

App gives us plenty of versatility and the automatic planning feature (when it works properly) will make our work much easier.

Cons

Their support service is a weak point! Getting answers can take forever and there's sometimes a lack of speed when it comes to solving very simple issues.

“useful tool”

Pros

The app gives us a lot of versatility and when the automatic planning works properly, it makes our work much easier.

Cons

Their support service is a weak point. Getting answers to questions takes far too long and sometimes there isn't enough agility when it comes to resolving very simple issues.

“complete tool for operations”

Pros

Offers a lot of possibilities. It's a very complete tool that lets us keep a thorough record of all our Operations and Maintenance activities.

Cons

We're still in the onboarding phase and since we were starting from several databases (already in use across the company) the adaptation process is turning out to be complex and time consuming because we don't want to lose any of the information we already had.

“highly configurable for advanced teams”

Pros

Has plenty of user level configuration options although it really suits advanced users or people who can dedicate significant time to it.

Cons

The biggest problems have been with the onboarding and product customization processes.

“flexible search and useful tools”

Pros

At our company even though this software has been installed for several years we are only now starting to really get familiar with it. It's user friendly, accessible and makes it simple to search for the information you need. It also offers different tools to create and manage information through clients, users and other related data.

Cons

Initial setup is quite complex with too many variables involved before you can get the configuration and data properly adapted to each work center.

“trusty asset control”

Pros

The versatility and the range of features it offers make it possible to manage all kinds of assets. I also appreciate that dates can't be manipulated and the internal controls it applies on the accounting side are very solid.

Cons

The setup for managing all the documentation is quite cumbersome and creating reports is especially complicated.

“Reliable uptime”

Pros

The system has been consistently available and the support team usually responds quite fast whenever help is needed.

Cons

Data extraction and creating new reports could be improved and the mobile app still needs work.

“Dependable support”

Pros

It's a strong and stable platform and the technical support team handles issues properly and on time.

Cons

The platform hould keep evolving especially with more improvements to the mobile app and better use of dashboard reporting.

“All in one platform !”

Pros

Having a single platform to handle Maintenance, Inventory, Spaces, plus Projects/Legalizations and Energy is a big advantage especially since it also integrates well with other corporate tools like SAP, Remedy, 4me and more. It's a very flexible solution that can be adapted to our specific needs and it offers strong administration capabilities.

Cons

Some production releases have not been tested thoroughly enough. Customers should not run into issues that should have already been identified and fixed beforehand.

“ideal for distributed teams”

Pros

What I've always loved about it and (still do) is that it's fully cloud based. It was ahead of its time in that area many years ago and for large companies spread across different locations it really is one of the best options. That setup has also helped a lot when deploying it for many clients.

Cons

At this point though it feels like we still haven't made the real move toward mobile. We've worked with IDASA, tested apps and tried different options but there's still no true mobile onboarding with the same strength as the work networks. Staff should be able to send messages, upload photos easily, transfer PDS tasks to another worker when needed and receive pop up alerts for urgent PDS notifications.

“Customizable and stable”

Pros

One of the biggest strengths is how much it can be customized and adapted to what the user actually needs in a specific onboarding environment. Once the workflow is properly set up it remains stable and can handle a high volume of work without problems.

Cons

The process of customizing the product to the specific needs of the onboarding environment can be demanding and may take quite a while which ends up consuming both time and resources. It also requires specific training (as any similar tool does) and depending on the work setting and the users' level of technical knowledge, learning to use it well can be challenging.

“Dynamic fit for our business”

Pros

It's very easy to use, simple to configure and adapts really well to what my company needs.

Cons

Something I do miss is the direct contact I used to have with the programmers at the beginning. Any change or custom adjustment could be handled right away back then. I do understand that with so many clients now keeping that level of direct support would be difficult.

“friendly interface”

Pros

Using it feels very simple and the visual environment is pleasant and user friendly.

Cons

There's really nothing negative worth pointing out.

“powerful features overall”

Pros

It's an effective product with strong features across the board.

Cons

Biggest downside in my opinion is how incident responses are handled. That area really needs to be strengthened.