ShowMojo Reviews

“Terrible Customer Service & Unethical

Pros

Free lock boxes for doing a demo

Cons

This company is beyond unethical and has the worst customer service. Can't get anyone from America or that speaks English

“Poor Customer Service - Unethical Practices

Pros

In my brief experience with them, their customer service was unsatisfactory. Despite multiple requests to cancel, they continued to spam us with calls and emails promoting their services.

Cons

After trying out Showmojo, I decided to stick with our current company and cancel Showmojo. I've reached out to them four times to terminate our services, but each time I'm given the runaround. They only respond by scheduling a call instead. I wouldn't recommend Showmojo as their unethical cancellation process forced me to contact our credit card company to cancel their service.

“Stay away, low quality locks, and even worst customer service

Pros

I found the idea intriguing, but unfortunately, the execution was extremely poor.

Cons

This company refuses to take responsibility for anything. I strongly advise staying away.

“More time to run my business

Pros

ShowMojo has been an excellent addition to our operations. Allowing potential tenants to book their own tours has been a lifesaver. The self-showing option is also a great blessing as it saves a significant amount of time!

Cons

My integration went smoothly, except for one issue. I encountered some difficulties getting it to work properly with Zillow. Once that is resolved, I'll experience significant time savings!

“Self-guided showings are a game changer!

Pros

The convenience of enabling prospects to schedule and tour rental properties at their convenience.

Cons

Locating a prospect can be challenging when quickly searching for a guest card because there's no option to search for an existing lead by name or phone number.

“Reclaim Your Time and Upgrade Your Property Management Leasing Game With ShowMojo

Pros

ShowMojo's code locks are simple to install and use. I no longer have to worry about keys going missing or being duplicated, and these locks don't require internet access. They provide a secure solution for granting timely access to prospective residents who wish to view our available properties for lease. Additionally, their Live Answer Agent service has taken our showing scheduling to the next level, freeing up my time for business development and working on the overall growth of our company.

Cons

I have two feature requests: 1) Please include the option to assign a second/alternate Permanent Access Code to each lock. 2) Allow our maintenance techs to use the mobile app to assign the new address to the lock they just installed on-site. This will help minimize any confusion or errors.

“The right solution for property showing and resource management.

Pros

The software is incredibly user-friendly, allowing for easy listing deployment, efficient management of our team and resources for showings, and increased agent productivity.

Cons

It would be beneficial to have API availability for integrating data with other platforms, specifically for KPI integration.

“Love Showmojo!

Pros

It's a breeze to use, and the best part is how customizable it is. Ashley and John have been fantastic to work with.

Cons

The software doesn't have any significant drawbacks, but it does require considerable setup and customization to get it just right.

“Why ShowMojo Reduces Grief to Dollars

Pros

I'm truly impressed by the software's ability to calculate drive times between properties. It continuously analyzes this information and presents options to customers that work for everyone involved. I'm amazed by how diligent the software is with its follow-ups, reaching out to existing tenants with information about scheduled showings. Managing 10 to 30 listings simultaneously would be impossible without this kind of software.

Cons

The only downside I've noticed about this software is that the website's aesthetics are very plain.

“Wow factor

Pros

The software is incredibly intuitive and adapts perfectly to the needs of my company, which was in desperate need of such a solution.

Cons

Although not a major issue, I would consider changing the "Schedule a showing" button.

“Great Software!

Pros

This software is incredibly valuable for leasing apartments, and the customer service is outstanding!

Cons

I have absolutely no complaints about the software.

“Robbie Sherman - Real Property Management Central AR

Pros

It's so easy to use, and the constant updates are fantastic. The support provided is top-notch whenever we need it.

Cons

There's nothing in particular to mention, but it would be nice if it could integrate with our property management software. However, I understand why it's not possible.

“ShowMojo- managing showings of your property!

Pros

Logging in and managing all showings for each property is a breeze using this software.

Cons

I'd appreciate having more options for providing online feedback after showings.

“Showmojo won't tell you your ads arent being shown to anyone, and overbilling

Pros

The scheduling feature is highly useful, and the clickable links for clients to schedule their own showings work seamlessly.

Cons

Showmojo fails to mention in any of their instructions or literature that posting a listing with an address already used by someone else practically renders your ads invisible. Period. (Determining this is also quite challenging.) In NYC, where open listings and large buildings with hundreds of units are common, I unknowingly paid for and wrote ads for a year without realizing this. I suspended my account during COVID, and upon restarting recently, it only resulted in two deals over a year. Half of the proceeds went toward maintaining this account. Additionally, the billing date shifts every month, so even though I quit in time for a new billing cycle, they still charged me an extra $79. I pleaded with them not to do it and had already deleted my account, but they went ahead with the charge. For NYC brokers, this is a significant waste of advertising money and valuable time. Just avoid it.

“Lockboxes don't work, batteries die, terrible customer service

Pros

I'm really fond of the option to personalize specific details within the platform.

Cons

We received several lockboxes from the start, but half of them don't function properly. The ones that do work require frequent battery changes. We purchased these lockboxes and pay a monthly fee, yet the customer support has been unhelpful and unresponsive. We have multiple support tickets that are weeks old and remain unanswered. Their support team is so terrible that they even have an automated responder informing users about delayed responses and long delays.

“RIP OFF - Credit Card Info Kept On File Indefinitely

Pros

It offers a great alternative to manually scheduling showings.

Cons

We stopped using Showmojo last year, yet our card was recently charged again for i don't know what reason. Our card information is not visible anywhere when we log in, and after contacting customer support, they offered no assistance. They stated that their terms do not allow for refunds, despite knowing that we don't use the software. They are retaining our credit card information on file, and we're unable to delete it. Now I have to contact my credit card company to dispute the charge from Showmojo. It's an awful way to treat small businesses, especially during such a difficult time. Showmojo should show some compassion and stop charging people, allowing us to delete our accounts and credit card information.

“Great Program! Great Concept!

Pros

This concept is absolutely fantastic! It eliminates the countless phone calls from people wanting to schedule showings. The software is incredibly user-friendly, and the email reminders are a game-changer!

Cons

The only downside I experienced was the price. It became too expensive for us since we have a large inventory of properties, which is why we had to stop using it.