Hospital & Health Care, 500+ employees
Less than a year
“Nothing special but okay”
Pros
This SMS platform is still growing and could use some improvements but overall my experience with it has been okay.
Cons
Well I think the design could definitely use a refresh as for now it feels pretty outdated and could be more modern.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
8
Functionality
6
Veterinary, 1-10 employees
Less than a year
“If you are new to texting, I would say try TextBox”
Pros
TextBox is good software as I find it really easy and simple to use.
Cons
We were not able to fully integrate texts with our veterinary software which was disappointing.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Food & Beverages, 11-50 employees
Less than a year
“Works fine!”
Pros
I love how simple and user friendly TextBox is as it helps me stay organized and on top of things.
Cons
Not many downsides to share from my side but like any software it has its small bugs here and there.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Automotive, 11-50 employees
More than a year
“I totally depend on this app”
Pros
It is essential for communicating with customers. Well I would not recommend it to competitors but for anyone who needs quick responses from clients, it is a great tool.
Cons
There are some limits on the types of messages we can send.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Retail, 11-50 employees
More than a year
“User-friendly software”
Pros
Being able to text back and forth with customers instead of calling has made my life so much easier. As no one likes answering calls or dealing with voicemails that often get ignored. Everyone texts now which makes us way more efficient. We use it every day sending over 20 messages daily.
Cons
It is not easy to view text history as I actually have to send a new message before older texts show up. Also adding picture attachments is expensive and we don't really use that feature.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Transportation/Trucking/Railroad, 1-10 employees
More than a year
“Good but mobile app needs a lot of work”
Pros
One thing I really like is that you can use your existing landline number and turn it into a texting number to send and receive messages.
Cons
The mobile app needs a lot of work. Also I would really like to see a dashboard feature so managers can stay logged into all active accounts at once. That way it is easier to keep track of everything. Also texts should load faster.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
10
Functionality
6
Automotive, 51-100 employees
More than a year
“Really amazing tool”
Pros
There are quite a few things I like about it, such as it is lightweight, opens quickly and is pretty easy to use.
Cons
I wish there was a phone app so I could text from the office number even when I am away from the office.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Real Estate, 11-50 employees
Less than a year
“does the job well”
Pros
It makes texting transparent and easy for everyone. We get faster replies and leases get signed more quickly.
Cons
Nothing that I don't like as I love everything about it. Just need to make sure the internet connection is solid.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Glass Ceramics & Concrete, 1-10 employees
More than a year
“We like it and always recommend it”
Pros
TextBox is easy to use and saves a lot of my time. Honestly I am not loving how this survey is making me spend more time than I planned and won't accept simple answers.
Cons
Sometimes it takes way too long for messages to get delivered which frustrates me.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Insurance, 1-10 employees
Less than a year
“Great for younger clients”
Pros
Many of our younger clients won't pick up phone calls or check emails often but when we text them through this app, they reply immediately. So it is totally worth the cost at least ten times over.
Cons
No complaints for our agency. As we never have to give clients our personal cell numbers anymore.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Financial Services, 1-10 employees
More than a year
“Top-notch tool!”
Pros
TextBox is simple for our employees to use and our members love being able to text us. Also I like the scheduled texts and auto-responder features.
Cons
It works great but if I had to pick a con it is that the design is not very new or modern. But honestly that might be a good thing since it makes the software pretty easy to use. Still I give it an A+.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Real Estate, 51-100 employees
More than a year
“It is our favorite”
Pros
I am impressed by how efficient and easy it is. We can attach photos which is handy. Also it is great for sending mass texts or messages to individuals. The product and support team are excellent and very responsive.
Cons
Well I wish we could send multiple photos at once and text longer messages as of right now it cuts off at 250 characters.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
7
Insurance, 11-50 employees
More than a year
“Very satisfied with it”
Pros
Not only is it easy to use but the customer support is also always available when we have questions. The pricing is fair too.
Cons
TextBox software is pretty basic and the look feels a bit old school to me and could use an update.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Education Management, 1-10 employees
Less than a year
“Works best for our business”
Pros
TextBox lets me use my current business number to text customers. I can send messages to groups, subgroups or individuals. Plus it supports instant sending as well as scheduled and pre prepared messages. Overall very interactive and efficient.
Cons
I have not had any problems as it is a great program.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Retail, 1-10 employees
Less than 6 months
“Glad we chose it”
Pros
I am really happy our sales team can text customers and reps directly from our landline. Plus it is great not having them use their personal phones for business communication.
Cons
Our staff all use Apple phones and we are looking forward to texting pictures directly without the extra step of uploading and then texting customers. That process is more tedious than expected especially when closing sales or showing product photos. Also we have trouble opening pictures in the program as it is a slow process saving and opening one image at a time.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Sporting Goods, 1-10 employees
Less than a year
“For businesses, texting is the best route”
Pros
Texting saves me time compared to calling. Also the app is very easy to use and I like the message templates.
Cons
One thing I have noticed is that it has been running a bit slower than usual lately.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Automotive, 11-50 employees
More than a year
“Good value for the price”
Pros
I very much like how simple it is to use. Nowadays most people prefer texting over phone calls, even in business. Plus being able to send and receive messages and pictures makes communication much faster and more convenient. The price is great too for what it offers and helps my business a lot.
Cons
When too many people in my business use the TextBox software sometimes everyone assumes someone else will reply. So it would be nice if texts could be assigned to individuals without needing separate numbers.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Printing, 1-10 employees
Less than a year
“Already recommended it to others”
Pros
What sold me was that I could use my actual business phone number to send and receive texts. So no need to share my personal number or use a temporary one.
Cons
Nothing major though I don't know how to attach photos to customer messages. And I can share website links with pictures but being able to send photos directly would be helpful.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Accounting, 1-10 employees
Less than a year
“Easy to set up and use!”
Pros
Setting up the program on my phone and iPad was pretty easy and overall it is simple to use.
Cons
I have been using it for a year and have not come across any negatives.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Construction, 101-500 employees
Less than a year
“Makes communication simple”
Pros
TextBox software gives a platform to text my customers while letting admins and managers oversee how and when the company communicates with potential clients via text.
Cons
Some features are pretty basic but the good thing is that Line One keeps improving its software regularly.
Rating Distribution
Ease of use
7
Value for money
10
Customer Support
10
Functionality
7