Getting locked out of your UltiPro account, now known as UKG, can be frustrating, especially when you need it for an urgent task. Knowing how to unlock it quickly will save you from a lot of stress and anxiety.
That’s why we have compiled this step-by-step resource so that you can unlock your UltiPro account with ease and speed.
Unlocking UltiPro Account
Follow the below steps to unlock your UltiPro account:
Navigate to the sign-in page
Click on ‘Forgot your password?’
Enter your registered email
Complete the captcha if you are prompted to
Click ‘Recover’
Check your inbox for the password recovery email
Open the email and press ‘Reset password’. This will create a new temporary password that will be sent to you again through email
Click ‘here’ in the email to log in with your temporary credentials
The next screen will ask you to create a new password of your choice. You’ll be logged in to your UltiPro account once you create it
Note: If employees had set up recovery questions during the initial setup, they can use them to unlock their accounts.
Common Reasons Why UltiPro Accounts Get Locked
Below, we have shared some of the most common reasons accounts get blocked in UltiPro.
Incorrect Password Attempts: Your account can easily be locked if you have attempted to log in multiple times with the wrong credentials. Carefully type your credentials to avoid repeated failed attempts.
Policy Violations: Your account could be restricted due to some policy violations. In this case, we recommend you contact your immediate manager as soon as possible.
System Maintenance: The system might not be letting you log in due to some ongoing maintenance. If you suspect this is the case, reach out to your company’s IT or HR department.
Inactive Accounts: You won’t be able to log in if your employer has deactivated your account.
