Due to its rapid growth, a mid-sized managed service provider supporting over 300 endpoints across finance, healthcare, and retail sectors has had to rethink several legacy monitoring processes. Compliance reports take days to run; patch windows are widening, and technicians spend most of their time switching between uncoordinated dashboards to troubleshoot. 

With customers demanding faster response times, the team needs a single Remote Monitoring and Management (RMM) solution that streamlines manual processes, enhances endpoint security, and improves agility to scale with client demand. The decision has come down to two market leaders: NinjaOne and Kaseya. 

Both platforms offer RMM functionalities, including remote control access, security features, and operational visibility; they differ, however, in complexity, automation, and specific focus areas. 

The purpose of this comparison is to delineate functionalities, costs, advantages, disadvantages, and differentiating features to simplify the decision-making process for IT teams. 

NinjaOne Vs Kaseya RMM: At A Glance

Feature 

NinjaOne 

Kaseya RMM 

Real-Time Monitoring 

Unified monitoring; 100+ custom alerts; Automated remediation 

Real-time alerts; Automated tickets; Proactive issue resolution 

Automated Patching 

AI-driven multi-platform patching; 6,000+ apps; Policy-based automation 

OS & app updates; Intelligent scheduling; Automated workflows 

Secure Remote Access 

One-click access; Multi-screen & file transfer; BYOD support; Encrypted sessions 

Instant connections; Session logging; Collaborative & background support 

Mobile Device Management 

1-to-1 device control; Inventory & data access; Script deployment; On-the-go remediation 

Centralized device oversight; Policy enforcement; App deployment & monitoring 

IT Automation 

Multi-step automation; Patch, antivirus, backups, scripts; Dynamic Script Forms 

Policy-based automation; Patch & updates; Workflow-driven incident resolution 

What Is NinjaOne?

NinjaOne is a cloud-based RMM program that lets IT teams manage and secure endpoints across devices such as desktops, servers, and other network devices. The software is able to enhance operational efficiencies, increase security, and reduce system downtime because it automates real-time system alerts, remote access, and patching. This reduces downtime and accelerates support response times across distributed environments. 

Unique Features Of NinjaOne 

  • One-Click Device Actions: Allows terminal sessions, deploying scripts, and initiating tasks in the background without disturbing end-users 
  • Self-Service Portal: End-users can perform remote access, file restores, and manage tickets without IT intervention 
  • Native Knowledge Base: Built-in IT documentation system for processes, credentials, and device relationships 

Pros And Cons Of NinjaOne 

Pros 

  • Detailed system-status data improves diagnostic accuracy 
  • Continuous environment monitoring provides reliable performance insight 
  • AI-driven patch scoring accelerates secure update decisions 

Cons 

  • Limited role granularity restricts fine-tuned access control 
  • Reporting lacks depth for advanced compliance or executive needs 

What Is Kaseya RMM?

Kaseya VSA is an integrated RMM platform that manages and secures endpoints across distributed locations. In an effort to optimize the delivery of services, VSA incorporates automated workflows, remediation, patch management, and real-time monitoring to improve the efficiency of service delivery. VSA centralizes IT operations by providing a single interface for remote control, ransomware detection, and integration with PSA, documentation, and backup tools. This unification gives a clear view of the security infrastructure and makes management easy. 

Unique Features Of Kaseya RMM

  • End-To-End IT Asset Control: Automated discovery, mapping, and monitoring of all hardware, software, VMs, cloud, and IoT devices, including license, warranty, and configuration tracking 
  • Reporting And Analytics: Enterprise-grade business intelligence platform for customizable reports and KPI tracking to guide strategic IT decisions 
  • Ransomware Detection: Behavior-based ransomware detection, quarantine of infected endpoints, and integrated recovery tools 

Pros And Cons Of Kaseya RMM

Pros 

  • Workflow and script automation simplify recurring operational tasks 
  • Automated OS and software patching reduces manual oversight 
  • Unified platform enables endpoint control, remote access, and task automation 

Cons 

  • Remote server connection workflow requires too many steps 
  • No direct file-transfer method without launching a remote session 

NinjaOne Vs Kaseya RMM – Key Features Comparison

Real-Time Monitoring And Alerts

NinjaOne provides real-time monitoring of endpoint performance and overall device health. Having automated resolution via workflow triggers minimizes manual effort in resolving issues and improves IT support.

Kaseya RMM offers real-time automated ticketing, notifications, and monitoring. It triggers self-resolution of defined issues to maintain workflow and system stability. These actions systemically improve IT management to free operational control while maximizing oversight.

Winner: NinjaOne has the upper hand in consolidated monitoring and resolution automation to advance IT support workflow with more templates, while Kaseya RMM offers improved self-service notifications with a trade of less flexible automated resolution options.

Patch Management

NinjaOne offers patch management for devices running on Windows, macOS, and Linux, as well as 6,000+ additional applications. With Patch Intelligence AI and vulnerability importing, the system prioritizes patches to minimize security risks and avoid operational disruption. It offers optional patch caching to improve efficiency and reduce network congestion, and provides simple, automated control with instant manual override.

Kaseya RMM automates patching for Windows, Mac, and third-party applications, targeting critical vulnerabilities with risk-based prioritization. Intelligent workflows handle patch approvals, scheduling, and installation across on- and off-network endpoints. Automated scans and updates maintain compliance, reduce security risks, and keep systems operational with minimal IT intervention.

Winner: NinjaOne leads with AI-driven patch prioritization, broader OS and app coverage, and efficiency controls; Kaseya RMM offers solid automated patching but lacks advanced AI prioritization.

Secure Remote Access

NinjaOne Remote provides one-click access to Windows, Mac, and other devices, with x25519+XSalsa20+Poly1305 encryption. Technicians can access multi-screen support, transfer files, use the terminal, and employ shortcuts. Quick Connect allows BYOD and off-network access, while end users can grant access during sessions.

Kaseya Secure Remote Control connects to remote endpoints, enabling IT staff to troubleshoot and resolve issues without needing to be onsite. Technicians work directly with end users using remote control, file transfer, and update deployment. End-to-end encryption, multi-factor authentication, and audit trails secure data and ensure compliance.

Winner: NinjaOne leads with faster access, broader OS support, BYOD/off-network capability, and advanced session controls.

Mobile Device Management

NinjaOne's 1-1 mobile device management provides control over iOS and Android mobile devices by oversight, device inventory, telemetry, and scripting, and remote control over Splashtop or RDP. IT teams monitor and manage critical alerts, patch compliance, security threats, system reboots, and scheduled tasks. Mobile devices are maintained through remediation, patch approvals, routine maintenance, and ticketing to ensure they remain secure and operational.

Mobile device management in Kaseya RMM provides control over smartphones and tablets, allowing IT teams to remotely configure devices, enforce company policies, manage applications, and perform routine maintenance. The system provides centralized monitoring of devices, including security, usage, and applications, to keep mobile assets secure on the go.

Winner: NinjaOne takes the lead by offering on-the-go 1-to-1 device management, script deployment, and full endpoint visibility, while Kaseya RMM provides strong centralized oversight but with less detailed per-device control.

IT Automation

NinjaOne enables IT teams to automate multi-step tasks with precision: policies can be deployed to individual devices, dynamic groups, or entire sites. Automations handle OS and third-party patching, antivirus management, backups, remote access, drive encryption, and custom scripts. Dynamic Script Forms allow easy customization, and reusable software packages speed deployment. Tasks can run on-demand, on a schedule, or triggered by system performance, reducing manual intervention while maintaining full control over IT processes.

Kaseya RMM automates routine IT tasks across the network using policy-based workflows. When issues occur, automated workflows trigger instant remediation, freeing IT teams to focus on high-value initiatives and resolving issues faster while reducing manual effort.

Winner: It’s a Tie as NinjaOne and Kaseya RMM both enable policy-based multi-step automation across endpoints, covering patching, scripts, and security, with comparable efficiency and control.

How Does NinjaOne’s Pricing Compare To Kaseya RMM?

NinjaOne uses tiered per-device pricing that decreases with higher deployment volumes, starting at $1.50/device/month at 10,000 endpoints and rising to $3.75/device/month at 50 or fewer endpoints, with variations based on region, product selection, and eligibility for the commercial (non-FedRAMP) instance. It offers a 14-day free trial as well. 

Kaseya RMM offers custom pricing depending upon the requirements of the business. 

NinjaOne applies a structured, tiered per-device model that lowers unit pricing at higher endpoint volumes, offering predictable scaling with adjustments based on region, product selection, and commercial-instance eligibility. Kaseya RMM relies on fully customized pricing that adapts to each organization’s operational scope, ensuring costs align with specific deployment and feature requirements. 

Disclaimer: The pricing is subject to change. 

Final Verdict – Which Platform Is Better For Your Company?

Comparing Kaseya RMM with NinjaOne, both software provide the same functionalities to help IT teams secure and control endpoints. The best option boils down to the degree of complexity in the operations and the level of automation. 

Kaseya RMM is the best option for companies that want features like high automation, comprehensive reporting, and elite endpoint management in a wide variety of settings, whereas NinjaOne is the best alternative for companies that want ease in endpoint control, mobile device management, and instantaneous system oversight. 

IT teams should thoroughly assess the two software applications and, to clarify the software's level of alignment with the operational goals and IT strategy, must request a demonstration.