Software Finder is excited to launch our Vendor Innovation Spotlight series, highlighting innovative solutions reshaping industries today. Through this series, we’ll feature vendors who are redefining the way businesses operate: showing readers how these solutions streamline day-to-day operations, improving efficiency, and supporting long-term growth. Each spotlight provides a behind-the-scenes look at the innovation, real-world applications, and measurable impact these vendors deliver, helping our audience explore solutions that could transform their own workflows.
In this first installment, we spotlight Jurny, an AI-driven property management system (PMS) built for short-term rentals and boutique hotels. From its origin story to standout features and key industry trends, here’s why Jurny is worth evaluating.
Managing short-term rental properties or boutique hotels involves juggling bookings, guest communications, housekeeping, payments, and operations. Without a unified system, these processes often lead to errors, inefficiencies, and missed revenue opportunities.
Jurny addresses these challenges by centralizing operations and leveraging AI, allowing property managers to focus on scaling and enhancing guest experiences.
“We started building internal tools to automate processes and soon realized these could help other property managers. That’s how Jurny was born.”
What Makes Jurny Unique?
While most PMS platforms are cloud-based, Jurny represents the next generation: AI-powered, outcome-focused, and fully scalable. Key differentiators include:
1. Centralized Inbox
- Manages all guest communications from email, WhatsApp, SMS, and OTAs in one place.
- AI automatically prioritizes, labels, and responds, guided by your SOPs and historical data.
- Enables 24/7 guest support without extra staffing.
2. AI-Powered Automation
- Automates upselling: late checkouts, early check-ins, travel insurance, and concierge services.
- Custom AI agents handle operational tasks, boosting efficiency and revenue.
3. OTA Integration
Deep integration with Airbnb, Booking.com, and more:
- Reservation management
- Ticketing and support
- Automated review responses
4. Advanced Analytics
- NIA AI agents analyze trends, gaps, and growth opportunities.
- Latest NIA 3.0 offers faster, smarter, and more precise insights.
5. Operational Task Management
- Automates housekeeping, maintenance, and task assignments.
- Integrates accounting and other operational software.
6. Enterprise Customization
- Journey One: Tailored solutions for large portfolios (100+ units).
- Custom AI agents, unique workflows, and integrations adapt to complex business models.
- Personalized training ensures teams fully leverage the platform.
Customer Impact
Jurny delivers tangible results for property managers:
Buyer Guidance:
- Ideal for managers with 10+ units; extremely valuable for 100+ units.
- Choose platforms that future-proof operations and support AI-driven automation.
- Ensure vendors provide training and ongoing support to maximize ROI.
Trends Shaping Hospitality
AI is transforming property management:
“Even if an existing AI stops developing tomorrow, the potential for transformation is huge.
Early adopters will have significant advantages.”
Jurny combines AI innovation, centralized infrastructure, and people-centric support to redefine modern property management. It delivers scalable, efficient, and future-ready solutions, letting managers focus on growth, guest satisfaction, and brand-building, rather than routine administrative tasks.
As a full-stack, AI-powered PMS, Jurny sets a strong benchmark for the next generation of property management technology.
Full Video and Transcript
If you want to see the full video, click this YouTube link.
For readers who prefer text, the complete interview transcript with Jurny is available.