AmberPOS Reviews

Pros

QBPOS falls short by not including a Rental Program, which is a significant drawback for me.

Cons

The software was okay, but the lack of support was almost nonexistent.

Pros

Using it for day-to-day operations has been very easy. The biggest advantage, without question, has been the support from the IT team especially the team I work with most. They are consistently professional, helpful, ready to listen to any problem and quick to assist with solutions.

Cons

One downside is that the system runs on a local server instead of being cloud-based which means higher spending on IT services and hardware maintenance.

Pros

The scalability and user-friendly features make this a really great fit. It works well for a small setup right now but it also gives us plenty of room to expand as the business grows.

Cons

Our only challenge is related to our location, where the internet can be a bit slow. Even though this isn't a cloud-based POS, it still needs updates at times and those can put a strain on our connection. That said this is not a problem with the software itself, just something on our end.

Pros

From day one, this software has saved our team a lot of time, cut down on headaches and brought a level of efficiency to our store that no other system we've used since opening has been able to match.

Cons

It would be nice to have a bit more flexibility to customize some of the terminology in the software, like changing "Vendor" to "Donor" so it better fits how our business operates but aside from that, we really haven't found any meaningful downside.

Pros

Customer support has been fantastic and it offers a lot of features for the price.

Cons

I do wish it could integrate with a booking scheduler. We use a client database to set up courses and handle customer service so right now we have to manually transfer payment details into that database.

Pros

I really appreciate the customer service. The team is friendly, helpful and quick to respond whenever something comes up. When bugs appear in the system, they address the issue promptly and get it resolved right away.

Cons

System does have occasional bugs from time to time but they fix them very quickly once reported. I really have to give them credit for being so responsive.

Pros

I can't point to any real positives. They give you the runaround though they did start processing a refund for the cost.

Cons

They expect you to open up your system for them, including TeamViewer access on every computer with the software installed and SA database access to your SQL server even though you can't access it yourself. They won't even provide the software and also want you to forward the SQL port on your router to the server. These are major security holes and I strongly recommend staying away from this POS.

Pros

Pricing is very affordable particularly with the multi-store features so expanding doesn't have to mean higher expenses. It's fairly easy to use and the team responds quickly with explanations which meant I never felt left on my own.

Cons

Inventory could be simpler to use though they did eventually help me get it right.

Pros

Inventory control is detailed and the software is very simple to use which I like. Best of all, anyone can learn to use it quickly.

Cons

It would be even better if it integrated with different payment processing companies. Overall, performance is good.

Pros

Managing stores across multiple locations is simple with all the data kept centrally on a stable SQL server at the main site. The barcode designer is pleasant to work with and product labels look professional and can be customized with our own logo and other details.

Cons

Runs only on Windows which isn't much of a drawback though it means iPads aren't an option. It also needs a reasonably capable computer particularly when there's just one terminal and the SQL server runs on that same machine.

Pros

Errors happen at random. The advertised "fully integrated credit card processing" does not work as described. Credit card sales go through but they never show up in the register. Support told me to physically count all 15,000 items to figure out what sold. About half a month's sales and receiving history vanished for no apparent reason and they don't seem to care.

Cons

Hm, I've got nothing in particular to say.

Pros

Customer care and the sales representative were professional and informative and the software was easy to use. Feedback from other users was positive.

Cons

It seems somewhat pricey though I haven't found much else to criticize. I appreciate not needing to buy a lot of equipment.

Pros

Compared with other POS programs, the interface is very user-friendly and customer service is at least respectful. Reaching support promptly on the first call can be hit or miss but once someone answers, they are consistently able to help work through problems.

Cons

As with most POS software, getting new employees who aren't tech savvy trained to use the interface can be difficult. For companies with more than 10 employees, I would recommend looking at a more competitive, modern software option.

Pros

I think one of the key benefits is how secure the system is with no chance of fraud and it runs very fast.

Cons

Merchants should get a free trial of at least three months, giving them enough time to become familiar with it.

Pros

Adjusting inventory is simple and getting set up was easy. All of the updates have gone through without any trouble. The support staff are wonderful. I've never waited more than 45 minutes for a callback and they're prompt and professional. I love working with them and using this product.

Cons

I have no complaints because I absolutely love using it.