JY C.
Consumer Goods, 101-500 employees
More than a year
“amazing support team”
Pros
Regular updates are released consistently and having a local team available is a real advantage.
Cons
It still needs better integrations and stronger synchronization with other software.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
6
Olivia K.
Food & Beverages, 11-50 employees
Less than 6 months
“helpful customer support”
Pros
The customer service has been really good to all of us on our team.
Cons
It can be a bit unstable at times in terms of performance.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Lee M.
Warehousing, 11-50 employees
More than a year
“Inventory syncing works well”
Pros
Automatic stock syncing helps keep inventory levels updated and it makes checking stock much more convenient.
Cons
Customer support sometimes doesn't seem to understand the questions we're asking.
Rating Distribution
Ease of use
7
Value for money
6
Customer Support
6
Functionality
6
Sandra Y.
Food & Beverages, 11-50 employees
More than a year
“helpful reports and clear layout”
Pros
The interface is simple to move around and the downloadable reports come in really handy.
Cons
One issue is that customer service for OMS can be inconsistent since different agents sometimes give different advice on how to resolve the same problem.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
7
Functionality
8
Tomas T.
Retail, 101-500 employees
Less than a year
“Great marketplace support”
Pros
It covers a good range of marketplaces like Magento, Lazada, TikTok and Shopee which makes managing different channels much more convenient. The UI/UX also feels well thought out and handling product listings is generally pleasant and efficient.
Cons
Removing products could be handled better and there are times when products do not sync properly between marketplaces. I have also run into unsync issues which can be frustrating when trying to keep everything updated.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
6
Patrick J.
Wholesale, 1-10 employees
More than a year
“one-click multichannel selling”
Pros
Cataloging products is really simple and being able to publish listings to multiple sales channels with a single click is a huge plus.
Cons
Their servers sometimes seem to get overloaded which makes the website respond more slowly.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ryan P.
Import and Export, 101-500 employees
Less than a year
“Highly accurate OMS”
Pros
Getting order accuracy right is the foundation of any OMS and that's usually hard to achieve. It is the most accurate order management solution I've used so far. On top of that the UI is simple so it only takes about five minutes of training to get comfortable and start using it confidently.
Cons
It would be even better if it offered a more open environment for integrations with external solutions. If that improves I wouldn't really have any other requirements.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Soyun M.
Consumer Goods, 101-500 employees
More than a year
“reliable support for special orders”
Pros
Our company follows a special order workflow that requires customer data to be screened before an order can be released and the support from this platform was very helpful for handling that process.
Cons
The Korea team and the Global IT team responded to us almost in real time so we really do not have any issues to mention here.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
Cria E.
Retail, 500+ employees
More than a year
“Simple to learn”
Pros
Compared to other systems, this one feels much more user-friendly and a lot easier to understand.
Cons
There are still syncing issues especially when the same SKU is listed across multiple stores.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
6