FocalPoint Software Reviews

“Top-notch support every time”

Pros

For our business, customer service has been the biggest advantage. The support team is outstanding and incredibly quick to respond. Whenever something time-sensitive comes up, they address it right away. We can call for faster help when needed and for less urgent matters, email works well too and still gets answered promptly.

Cons

One thing I still wish they had is a proper manual, since I'm a bit old school. It also would have helped during the transition if there had been some kind of checklist or step-by-step guide leading up to going live on the main system.

“Inventory control is efficient”

Pros

It covers all the key parts of running our rental business and the customer support has been phenomenal. The interface is very user-friendly which makes managing inventory feel effortless.

Cons

The software was so easy to use that getting familiar with it barely took any effort for us at all.

“Reliable platform with constant updates”

Pros

We've been using this for years and it has consistently worked well for our industry. It's also nice to see that they keep introducing new features on a regular basis.

Cons

On the ecommerce side, I really wish it felt less template-driven and offered more room for customization. The design isn't very appealing and comes across as boxy and generic. Overall it doesn't look very polished or modern but we continue using it because it gets the job done. That said my team gets frustrated by how many limitations there are in terms of what we're able to change and we definitely wish the interface looked more current.

“USER FRIENDLY SOFTWARE”

Pros

Using it has made things much more simple for me because the platform is very user-friendly. On top of that the support team has been excellent and responds quickly whenever any issue comes up.

Cons

The only drawback I've run into is that the mobile version feels slower and less responsive than I'd prefer and there are a few internal notes.

“responsive support team”

Pros

What I've appreciated most about using FocalPoint has been how engaged and responsive the Visum team is. Whenever I share feedback or propose an improvement, they take it seriously, look into what's possible, offer thoughtful input and get back to me quickly. It really feels more like working with a partner than just using a product and knowing that user feedback is genuinely heard and acted on has made the experience a very positive one.

Cons

A downside with it is that some areas feel repetitive especially when the same information has to be entered in more than one place. That adds extra steps and can make things a bit confusing. On top of that there's no way to remove or hide tabs or options that aren't being used so the interface ends up feeling more cluttered than necessary. If those processes were smooth the workflow would be much more efficient and user-friendly.

“Easy equipment tracking”

Pros

Working with it has been pretty easy for our team and the equipment tracking plus reservation features work really well.

Cons

There have only been a few minor issues and they always end up getting fixed.

“retail and rental in one place”

Pros

For our business, it brings retail sales and rental sales together in one system which has been really helpful.

Cons

Having the option to make notes or reminders bold or in a larger font would be reallly helpful.

“It has amazing features”

Pros

The support team has been excellent for us and the software offers a lot of features while still being simple to use.

Cons

Locating reports and feeling confident in their accuracy is difficult because some data was incomplete or inaccurate when rental items were originally created.