Michael S.
Non-Profit Organization Management, 1-10 employees
“flexible setup for multiple stations”
Pros
Changing the menu is very easy and being able to run multiple stations under one account is really useful. It also works well through a router without needing an internet connection which is a big plus.
Cons
I only use it for one week each year so my usage is seasonal. In the past, whenever I made ordering mistakes, customer support was helpful. This time though, things have been frustrating. I bought my plan on June 3, 2019 and their confirmation message says the plan is active after I subscribed but all of my tablets and even their website show that the plan has expired. Because of that, I'm unable to make any changes to my plan. I contacted customer support on June 7, 2019 and they said I would get a response within 24 hours. By June 10, 2019, I still hadn't heard anything so I sent another message replying to their original one that again said I would hear back in 24 hours. As of June 15, 2019, they have already taken my payment, I still have no working plan and I have not received any contact from them about the problem.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Carlos L.
Food & Beverages, 1-10 employees
Less than a year
“Polished user interface”
Pros
The interface looks polished and feels pleasant to use and getting to what I need is very quick.
Cons
The web version still has only a limited set of functions.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10