Robert D.
Business Development, 11-50 employees
“Hidden fees and frustrating payout delays”
Pros
The interface makes it easy to navigate the platform and work through the system. Also having website ordering available gives me a simpler way to handle orders.
Cons
They charge ridiculous fees that are not made clear upfront. It also takes two weeks to receive funds and I have to keep chasing them to get my money which is frustrating when I'm expecting a payment to arrive. Communication is very poor as well and they make excuses for not following through on things they said they would do. There are far too many false promises.
Rating Distribution
Ease of use
2
Value for money
1
Customer Support
1
Functionality
1
Anonymous
Performing Arts, 11-50 employees
“Lags during busy periods”
Pros
I like that the dashboard has an attractive layout and clean design. Its minimalist style works especially well when training new employees or student staff because there isn't a lot of visual clutter for them to work through when they're first learning the system.
Cons
The software struggles to keep up when there are more than a few users using it. It often crashes or won't load during busy periods which ends up being frustrating for both customers and staff. The fact that the problems show up when activity increases is particularly frustrating because that's when we need the system to perform reliably.
Rating Distribution
Ease of use
5
Value for money
7
Customer Support
3
Functionality
5
Anonymous
Higher Education, 500+ employees
“Very easy to navigate”
Pros
It's been very user friendly to work with. I can quickly find whatever I need without any hassle.
Cons
Prices aren't clickable unless a customer has already been selected. That's the only thing I'd work on.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
8
Functionality
10