Insight Salon Software Reviews

“wide range of tools for salon management”

Pros

Feels very user-friendly and comes with a wide range of useful tools. Some of the most valuable features are the POS system, payroll handling, inventory control, customer profile assignment, recurring appointment scheduling, employee management and even stand rental functions. Because of that it fits very well for small salons or businesses that are still growing. I also liked how customizable it is since I can activate or add specific service areas such as barbering along with the categories related to that activity. Appointment booking is made so simple as well.

Cons

Only downside is that the mobile app lag at times and making changes to appointments or canceling them through the app feels a bit slow. It would definitely benefit from an update to make those options easier to use.

“crashes sometimes”

Pros

It can be made to fit what we need and I like that adaptability. They layout is quite user-friendly so the system is easy enough to work with especially when it comes to routine tasks.

Cons

Every now and then it crashes although that may have more to do with our PC than the software itself. Because I'm not sure where the problem is coming from I wouldn't put the blame completely on the software.

“Easy to manage remotely but it crashes often”

Pros

There was a lot to appreciate about this software. The basics were very simple to teach and pick up, from scheduling appointments to checking clients out at the end of their visit. It was also really helpful that clients could book their appointments online with the stylist they wanted, choose the service they needed and select a day that worked best for them. One of the biggest advantages for me was being able to log in from home and check my books online without any trouble.

Cons

Sometimes the program would crash. We had it on two computers in the salon and sometimes one would work perfectly while the other would not even load. Another problem was that if a client ticket was updated in the back room those changes would not always appear on the ticket during checkout. There were also times when a client's name could not be found in the system which meant creating a completely new profile. The search function really needs to do a better job of finding names.