Adrian A.
Restaurants, N/A employees
Less than 6 months
“easy to use”
Pros
The interface is clean and the software itself is very easy to use.
Cons
I'm not sure whether language settings are available. If they are that would be helpful and if not I think adding them would make the software better.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Enrique G.
Food & Beverages, N/A employees
Less than a year
“Efficient software”
Pros
One thing I appreciate most about IT Retail is how fast and efficient it is.
Cons
I really don't have any complaints about IT Retail or anything I liked least.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Rhonda C.
Retail, N/A employees
Less than 6 months
“awful product with zero support”
Pros
Honestly there's nothing positive I can say about this system. It's difficult to set up, frustrating to use, the processor is slow and overall it's just terrible.
Cons
Customer support is basically nonexistent. When my staff called for help with the many problems, their representatives actually yelled at them. In a single week, we spent more than 10 hours dealing with support calls. They also promised QuickBooks integration with great reporting but that never delivered. The sales reports are terrible. The restaurant POS is a mess and full of glitches they refuse to fix. The retail POS is just as bad and often rings up items incorrectly. You can enter an item, save it and then somehow it just disappears. If I had any way to get my money back, I would. Stay far away from this system.
Rating Distribution
Ease of use
1
Value for money
1
Customer Support
1
Functionality
1
Kelly L.
Retail, N/A employees
Less than 6 months
“Cloud sync works perfectly”
Pros
The way backend stays synced with the front end through the cloud is truly amazing. It makes everything feel connected and reliable.
Cons
I just wish there were more ways to get hands-on with the settings and adjust things myself.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Zaman M.
Retail, N/A employees
Less than 6 months
“excellent service”
Pros
Their support agent did a really good job and got the system set up quickly. I'm very happy with the service.
Cons
There is nothing I dislike at all; everything is going perfectly.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kathleen J.
Retail, N/A employees
Less than a year
“confusing reports”
Pros
I appreciate is how quickly support picks up the phone.
Cons
The back reports are really confusing, hard to read and they do not download very well.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
7
Functionality
6
bhavish P.
Retail, N/A employees
Less than 6 months
“great reporting features”
Pros
Using it has been really easy and the customer support team has been helpful whenever needed. The reporting features are also very good and add a lot of value.
Cons
I would prefer it if the software offered more customization options.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Maurice R.
Retail, N/A employees
More than a year
“Simple setup”
Pros
The system is user friendly and it's easy to reach IT support whenever help is needed.
Cons
A downside is that there's no in-person support. When we first started using the system, having some on-site training would have been really helpful.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
7
Functionality
6
Shutao W.
Retail, N/A employees
Less than 6 months
“User-friendly for every age”
Pros
It is very user friendly and simple to pick up. Even our employees in their 50s were able to learn it without much trouble which says a lot about how approachable it is.
Cons
The only improvement I would suggest is having more interface customization options, like being able to change the colors or adjust the text size.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Danielle H.
Food & Beverages, N/A employees
More than a year
“positive experience!”
Pros
Being able to call support is a big plus and the system becomes pretty user-friendly once you get the hang of it.
Cons
I'd rather not have to be on a computer but that really isn't anything specific to IT Retail.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Chikai F.
Retail, N/A employees
Less than a year
“front-end and database work brilliantly”
Pros
The combination of the front-end workflow and the back-end database has really helped our business run successfully.
Cons
I'm hoping to see further improvements to the inventory receiving process with more enhanced system features.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Erin J.
Hospitality, N/A employees
Less than 6 months
“user-friendly with quick support”
Pros
Getting started with it was easy and the interface is very user friendly. The support articles are genuinely helpful and when we called phone support was fast with barely any wait time.
Cons
The only issue we ran into was that a label printer from our previous system wasn't compatible.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
PAUL P.
Retail, N/A employees
Less than a year
“Quick support available”
Pros
One of the best parts is the POS front end and the customer service. I also appreciate that I do not have to stay on the line waiting for customer support.
Cons
It is simple to use and I really have no complaints. Overall, I'm happy with the software.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
cindi F.
Supermarkets, N/A employees
More than a year
“impressive design”
Pros
Using the system has been simple, the customer support has been very helpful and the overall look of the platform is really appealing.
Cons
I haven't run into any problems at all and haven't had any issues with the system.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8