Rapid POS Reviews

Pros

Using the software feels pretty simple and it gives you the freedom to do almost anything you need as long as you really understand how to work with it. A lot of the errors and glitches come down to user mistakes rather than the system itself, although there are still some important software problems that need to be addressed.

Cons

The biggest frustration is support when something serious happens. With so many businesses relying on this system, there really should be a much stronger support network in place, especially for emergencies. Everyone I've come across who works with or uses RapidPOS seems to share this same complaint. They advertise 24/7 support but in practice it usually just means sending an email and waiting until the next morning for help. On top of that, none of the phone numbers work for our store because every number redirects us to another division and tells us to use email instead.