Skytab POS Reviews

Pros

I didn't like anything about it.

Cons

Their support line is based in Pennsylvania and a lot of their offices aren't open during UK business hours. The time difference makes getting help an absolute nightmare.

Pros

Nothing about it worked for me or stood out in a positive way.

Cons

Stay away from any service from this company. They keep pointing to terms and conditions online and charging termination fees but none of that was clearly shown in the contract. After closing the property, they still added an extra $3,000 charge. It feels like a scam so be very careful.

Pros

Their customer support at ID Card Processing delivered outstanding service to Westwood Club. The entire process was handled in a first-class way. They really went above and beyond with communication whether it was over the phone or by visiting the club in person to check how we were getting on with the new card machines. We're extremely happy with the support and service.

Cons

It didn't give me any trouble.

Pros

The experience was bad overall.

Cons

Business owners should be very careful before signing with Shift4. My experience was incredibly frustrating and disappointing. The contract looks simple at first but Section 13(a) points to separate Shift4 legal terms printed in tiny text. From what I went through those extra terms completely changed the agreement and added obligations I was never expecting. Very misleading. These were the problems I ran into. When I tried to cancel after what I understood to be a one year contract I was told it would cost around $63000 or $950 per month to get out of it. Then I was told about another $1500 fee that would take effect on August 15. I also kept getting billed $3750 for my previous POS system which they also own because it was never canceled even though I had called and asked for it to be discontinued. On top of that they charged me $2200 last year for a new fee they added. I have emails and paperwork to back all of this up and I am willing to share proof with anyone who wants to see it. Later, I found out my agreement had apparently renewed only three months into what I believed was my original 12-month term. By the time I tried to cancel, I was told it had already renewed in January for another full year. With the hidden charges, confusing contract wording, surprise renewal terms, billing problems and very poor customer service, this has easily been the worst POS experience I have ever had. If you are thinking about using Shift4, read every document carefully, including any legal terms mentioned in the contract and make sure you fully understand the cancellation rules, renewal terms and every possible fee before agreeing to anything. Based on what happened to me, I cannot recommend this company.

Pros

Taking over a new business meant I needed the card reader equipment switched out quickly before a busy Father's Day service. The turnaround was exactly what I needed. Their team provided excellent and efficient support so the whole changeover felt smooth. Thank you.

Cons

I had no difficulties.

Pros

I honestly don't have anything positive to mention.

Cons

There have been way too many problems with this company and every time my deliveries are delayed, I keep hearing the same excuses. At this point, I'm completely disgusted.

Pros

My experience was very frustrating.

Cons

This company keeps calling over and over no matter how many times I've told them to stop. The nonstop sales calls are exactly why I'll never do business with them. I even asked for my number to be removed from their system and they told me to take it off Google instead. I really can't understand why they think anyone would want to work with a company that handles people like this.

Pros

Skytab POS has been good overall and I'm satisfied with how it works.

Cons

I haven't run into any issues so far.

Pros

I can't say I had a good experience with this service.

Cons

They contacted me and said they would shut down the account and cancel all pending charges but I'm still waiting on the return label for the devices. If they actually follow through, I'll update this review again. Up to this point, closing the account has been the worst experience imaginable. As of writing this, the account remains open and they're still billing me inactive terminal fees. For just 2 terminals, those charges are costing me $400 every month. When I called to cancel, I was told I needed to do it at least 30 days before the contract expiration date and because I didn't, it was automatically renewed for another year. The sales rep misrepresented the cancellation terms when I originally signed up. This is a huge company but the business practices feel shady and deceptive. I even had to block them from my bank account because they kept attempting to withdraw money. On top of that, PCI compliance cost me $550 per terminal, while Square includes that. I would never suggest this to another business owner.

Pros

It's awful.

Cons

I almost never write reviews but this experience with Skytab pushed me to say something. From the start I clearly explained that I needed a POS system for both my coffee shop which has a large and complicated menu and my tattoo shop. The salesperson assured me that a handheld device would work perfectly for the tattoo shop and we moved forward with a full bundle for the coffee shop. After that the delivery date kept getting delayed. It was originally supposed to arrive on March 13th then it got pushed to the 19th, then the 21st and eventually all the way to April 3rd. Once it finally showed up the installer set up the coffee shop menu but barely did anything for the tattoo shop. I ended up trying to configure that part myself only to realize the system was completely wrong for what we needed. I reached back out to the salesperson and he kept promising follow up calls and emails that never actually happened. When I tried to escalate the issue I got passed from person to person and each one either said they couldn't help or that what I needed wasn't possible. After spending around 5 to 8 hours on the phone over several days I was ultimately told it couldn't be done. The entire ordeal was a complete waste of time. They were unreliable, unprofessional and sometimes just flat out rude. At one point one of the reps was clearly copy pasting responses from ChatGPT. If I could give zero stars I absolutely would. Stay away from this company.