SULTS Reviews

“Unified and effective

Pros

I love how it compiles everything in one place !! Before it was unfortunately a mess for our franchisees to understand our network and communication methods. Today this works perfectly thanks to Sults!

Cons

The option to copy and paste when opening support tickets (using CTRL+C CTRL+V) is missing.. other tools have this natively. Also we urgently need to enable the chat mode (which we are using in admin) but the franchisees don't know it exists.

“responsive team

Pros

The company listens to the customer and accepts suggestions. The team is always ready to provide support.

Cons

I miss a Contract Manager and an overall view of the brands we manage.

“Impressive and Best service

Pros

I like everything!!!! Sults continues to impress me more and more each day!!!! The best service.

Cons

Nothing..best program..

“great for franchise management

Pros

All things are great including lead management, project control (unmatched), communication between the franchisor and franchisees anddd a very well-organized Help Desk.

Cons

I find everything almost perfect but it could have internal email and an option of integration with a financial system showing a dashboard of the unit or franchisor's situation.

“simple and helpful

Pros

The modules are simple to use and implement. The features that stand out are: support tickets, announcements, corporate universit and purchases. The tool has helped us immensely in managing our franchise network and is constantly updated to better serve users. The ability to manage the entire process from lead entry to the grand opening of a unit is another key highlight.

Cons

There are some reports that could provide more data breakdown but Sults analyzes every improvement suggestion very seriously and gives us feedback on what is requested.

“comprehensive with great support

Pros

It is a simple and comprehensive tool. Easy setup, an extraordinary help channel and a fantastic support team. It met all our demands.

Cons

I only miss some filters that would make some daily processes easier it doesn't change the functionality, just makes it more practical (always reported as an improvement suggestion).

“Simplifies franchise communication

Pros

The simplicity of the platform makes communicating with our franchise network easy, from the initial sales processes, complete management of new projects and all communication and training for the network of collaborators and franchisees in the group.

Cons

They are always evolving so no negative points so far !

“excellent support and variety

Pros

I find the customer service excellent. Also there is a wide variety of available resources, it is easy to use and supports internal integration.

Cons

I have difficulty extracting general information from the categories..

“process building is great

Pros

It really does make processes feel easy and dynamic. Setting up and executing workflows isn't a rigid or technical chore. I can build steps that make sense for our team, adjust them on the fly and keep everything moving smoothly. It gives structure without sacrificing flexibility which is a rare and powerful combination

Cons

No cons!!

“Email notifications are excessive

Pros

I think the interface is easy to understand and it's clear which task is assigned to you.

Cons

The number of emails sent for every new update is completely unnecessary�. the ideal would be to receive them only when it's directed at you.