TouchBistro Reviews

“Shady practices with billing problems”

Pros

I don't have anything positive to say. The product feels substandard and the customer service has been the worst I've ever dealt with.

Cons

Right from the beginning, the business practices felt shady. The sales approach was aggressive and we were told we could cancel anytime because we were only bringing the system in on a trial basis. We wanted to test it with our staff first, do some training and figure out whether it was actually a good fit but they wouldn't let us move forward unless we were fully committed. After using the system briefly, it was pretty underwhelming so we decided to return to our previous POS and requested cancellation. I was told someone would contact me but since then every attempt to reach them has been ignored. On top of that, they continued billing me for two months after the cancellation. At this point, I'm waiting for my credit card company's fraud department to sort it out, otherwise I'll have to cancel the card entirely just to stop these scammers from charging me again.

“Daily crashes with no resolution”

Pros

At least the customer support staff are polite and friendly even though they never actually manage to solve the problem.

Cons

System was crashing multiple times every day. I've been calling again and again for months and no one has been able to fix it. The gift cards never worked either and tech support couldn't figure that out too so they said they'd issue a refund which I'm still waiting on months later. There's basically no accountability and no real help available. I end up calling support every day and having to explain the same issues all over again.

“too many problems to ignore”

Pros

Cheap price doesn't come close to making up for all the frustration. It's the definition of buyer's remorse and we're basically just waiting for the contract to run out so we can switch to a company that actually knows what it's doing.

Cons

Honestly it's hard to even know where to start. We've built up pages and pages of complaints about this system.

“billing issues and poor support”

Pros

I do appreciate that it works from an iPad but that's all.

Cons

Trying to get any help from tech support was frustrating, to put it mildly. It took several days before anyone called me back to assist with the setup. I eventually switched to Clover because their customer service is much better and the reporting is stronger too. On top of that, I'm still dealing with trying to cancel my account. Even after receiving a confirmation code, nobody from billing has followed up despite me calling over and over. They continued charging my account after cancellation and I ended up having to block my credit card. I'd definitely recommend staying away.

“support falls short”

Pros

The platform is simple to use, works in the cloud and fits well with Apple products.

Cons

A big downside is that there's no dedicated person managing the account. Support also doesn't really follow through and the team often seems unfamiliar with the product, relying on a basic troubleshooting script instead.

“Solid Platform”

Pros

The simplicity of use combined with the reasonably priced cost makes it a solid choice for me.

Cons

Dealing with support can be incredibly frustrating and challenging.