TouchBistro

“still being charged after closing”

Pros

While I was using the system it worked really well. Adding chairs to tables was easy and being able to swipe left to remove items made things very simple.

Cons

After recently shutting down my business, I need to say that closing my account with them has been an absolute nightmare. I called in early December before we closed to tell them I wanted to cancel. Then on January 17, I called again to ask why I was still being charged and a manager said my case had been escalated. I woke up this morning to yet another charge. When I called again, I was told I'm still third in line just to have an agent assigned. So even though I supposedly "closed my account," it is still being treated as active which means I have to keep paying until they finally get around to actually shutting it down. And after that, they still have to do an investigation before deciding if I'll be refunded or not.

“helpful support and simple system”

Pros

Whenever I need help their customer support comes through with the right answers. The system is also very simple to work with which makes the whole experience even better.

Cons

One thing that can be frustrating is how much information they throw at you. While a lot of it is useful some of it just feels unnecessary and ends up being more noise than value.

“constant crashes at the register”

Pros

At this price nothing about this point of sale system feels worth paying for. There are definitely much better alternatives out there.

Cons

It kept freezing constantly and I had to restart the point of sale system all the time. On top of that, the button layout was a complete mess.