Animation, 1-10 employees
More than a year
“Easy to use, clear”
Pros
The distribution is wide and the advertising is good which makes it uncomplicated.
Cons
I find it unfair that they trade customers who were in the salon a year ago as new customers, affecting the price.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
10
Functionality
10
Cosmetics, 1-10 employees
Less than a year
“Digitized!!!”
Pros
It helps make my business known and attracts new customers.
Cons
It appears that they charge a high 25% per captured customer, which is quite a lot for someone like me who is new to the industry.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
10
Functionality
7
Cosmetics, 1-10 employees
Less than 6 months
“Happy with the services”
Pros
Treatwell customer services are excellent and the system is very easy to work with.
Cons
My experience with Treatwell is new, and I am happy with their services.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Health, Wellness and Fitness, 11-50 employees
Less than a year
“I like it but I feel cheated”
Pros
They initially make appealing promises to hire, but then they fail to fulfill them and don't take responsibility for their employees' mistakes.
Cons
While the platform may have its flaws like any other, I have personally experienced a significant loss of nearly 400 reviews due to the incompetence of one of their employees. When I initially signed up, I was assured that both Ual and Treatwell would be activated simultaneously, and my citations and reviews would appear on both platforms. However, months passed, and Treatwell had not made the announcement. Meanwhile, I had accumulated almost 400 reviews on Ual. Once they finally activated it for me, new reviews began to appear on both platforms. It's evident that Ual is on the verge of disappearing, making all the information on it irrelevant. Therefore, I demand that all my reviews be transferred to Treatwell since it was not my fault. It was the negligence of their employee who failed to activate both platforms. If that employee had done their job properly, I would have all my reviews correctly displayed on both platforms. Currently, I have 1,347 reviews on Treatwell and 1,709 on Ual, with 362 reviews at risk of being lost due to this employee's incompetence.
Rating Distribution
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Health, Wellness and Fitness, 1-10 employees
More than a year
“They have lowered the visibility of extreme form in the app”
Pros
The phone-based customer support is very good and provides easy assistance.
Cons
Our journey started with Bucmi, then Ual acquired it, and finally, Treatwell bought it from Ual.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Health, Wellness and Fitness, 1-10 employees
Less than a year
“Terrible experience.”
Pros
In my opinion, Treatwell can bring in new customers.
Cons
The software has defects, and there are issues with the staff, lack of professionalism, knowledge gaps, numerous errors, and costly mistakes.
Rating Distribution
Ease of use
6
Value for money
2
Customer Support
2
Functionality
2
Warehousing, 1-10 employees
More than a year
“Treatwell is a 5 star”
Pros
It's much easier to book as both a customer and a salon. I no longer have to worry about having a strong online presence, especially since English isn't my first language.
Cons
Personally, I believe they should actively market the platform more frequently.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Arts and Crafts, 1-10 employees
Less than a year
“The best solution for planners and tax receipts”
Pros
The real-time updated agenda is a great advantage, and it's easy to manage every aspect independently. The assistance provided for tax-related matters is excellent.
Cons
There is room for improvement to ensure compliance with new national regulations and keep up with emerging work trends, such as collaborative work with other professionals and chair rental.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
10
Functionality
8