Treatwell Reviews
28 Review(s)
softwareOverall Rating
4.5
28 Review(s)
Rating Distribution
5
(22)
4
(3)
3
2
1
(3)
Satisfaction Score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Overall Rating
4.5
28 Review(s)
Rating Distribution
5
(22)
4
(3)
3
2
1
(3)
Satisfaction Score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Filters
Ratings
Provider Size
Time Used
Sort by:
Artist's nails
Artist's nails
Pros
I really like few features such as the management of agenda, appointments and messages through the app.
Cons
At the moment, I can't say much. However I believe having telephone assistance would be beneficial.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Monica
Health, Wellness and Fitness, 1-10 employees
Less than a year
May 2024
Excellent
Excellent
Pros
Treatwell very nicely helps in organization, presentation and marketing.
Cons
I have no complaints I think they are doing a great job.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mariana
Health, Wellness and Fitness, 1-10 employees
Less than a year
April 2024
Nothing stereos sorry I have so much problem with treatwell
Nothing stereos sorry I have so much problem with treatwell
Pros
I find the support team easily approachable for any questions I have.
Cons
I prefer direct phone calls instead of emails or dealing with call centers. I also don't want any partnerships.
Ease of use
10
Value for money
5
Customer Support
2
Functionality
4
Soothing
Cosmetics, 1-10 employees
Less than a year
March 2024
Easy to go
Easy to go
Pros
With Treatwell it is pretty easy to bring in clients but there are no free sitting options.
Cons
I absolutely love Treatwell, and their customer service is top-notch. The software is easy to operate. So no complaints.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Navjot
Business Supplies and Equipment, 1-10 employees
Less than a year
March 2024
Easy to use
Easy to use
Pros
While it's easy to use as a planner, it falls short as a messaging tool for customers.
Cons
Initially, the customer reminders were perfect, including communication and a 24-hour reminder before the appointment. However, the latter has completely disappeared and the former doesn't even specify the time and day. If there are multiple appointments, it only shows one.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Maria Tiziana
Health, Wellness and Fitness, 1-10 employees
Less than 6 months
March 2024
Treatwell - Hairstyle by N
Treatwell - Hairstyle by N
Pros
The marketing efforts are impressive and have resulted in a significant influx of new customers.
Cons
Nono. Everything is exceptionally well done. It's a fantastic software.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Nebojsa
Cosmetics, 1-10 employees
More than a year
March 2024
An Agenda always with me
An Agenda always with me
Pros
I value the flexibility of appointment reminders and scheduling at any time.
Cons
It's a downside that customers have to register to book and many of them are reluctant to do so.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Henar
Retail, 1-10 employees
Less than a year
March 2024
Delighted with the service
Delighted with the service
Pros
Treatwell software offers a variety of features, including agenda management, marketing tools and support.
Cons
The web design can be quite complicated at times, and it would be great if they simplified it a bit.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Maria Laura
Cosmetics, 1-10 employees
Less than a year
February 2024
Review is review
Review is review
Pros
It is user-friendly, and there are no annoying advertisements within.
Cons
I wish they offered a photography service as not everyone can take good salon pictures.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Andrej
Health, Wellness and Fitness, 1-10 employees
Less than a year
February 2024
I am very satisfied
I am very satisfied
Pros
Vast platform provided by Treatwell is very much commendable.
Cons
There are some software issues, and the base fee is quite high. Additionally, I can't display my reviews (about 420 five stars) on Google or other platforms!
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Carrie
Cosmetics, 1-10 employees
More than a year
February 2024
Good customer service
Good customer service
Pros
Treatwell software is highly self-sufficient. It's easy to navigate and the notifications are great. It has become both my personal and work diary.
Cons
Sometimes, the app freezes a bit when it's due for a software update.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Karishma
Cosmetics, 1-10 employees
More than a year
February 2024
Best costumer service
Best costumer service
Pros
It serves us the best as it helps me in establishing my own business as a professional hairdresser.
Cons
I don't have much to say; I genuinely like everything. They are amazing.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Eva
Retail, 1-10 employees
Less than a year
February 2024
Top of the management software
Top of the management software
Pros
The availability of daily and weekly statistics is helpful.
Cons
At the moment, there's nothing to dispute.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anna Pia
Cosmetics, 1-10 employees
Less than 6 months
February 2024
Should be more than a diary
Should be more than a diary
Pros
About Treatwell I like almost everything about this software. It works well for us.
Cons
It would be beneficial to improve the repository for better visibility.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Naziha
Health, Wellness and Fitness, 1-10 employees
Less than a year
January 2024
Excellent
Excellent
Pros
I am completely satisfied with all the services they provide.
Cons
They are helpful in updating for recent products.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Roya
Consumer Services, 1-10 employees
More than a year
January 2024
Good job from treatwell.
Good job from treatwell.
Pros
It effectively organizes bookings and ensures customer satisfaction.
Cons
Everything is good, and they handle clients very professionally.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Neelam
Cosmetics, 1-10 employees
Less than a year
January 2024
Poorly done accounting
Poorly done accounting
Pros
I find it beneficial to have the agenda visible on either side and to track all services performed by each client.
Cons
There is poor organization at the accounting level, particularly in terms of accounting.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sandra Rodrigues Fernandes
Health, Wellness and Fitness, 1-10 employees
Less than a year
January 2024
It helped me a lot
It helped me a lot
Pros
Treatwell allows me to work peacefully while enabling my clients to book appointments from the comfort of their own homes.
Cons
It's frustrating that I can't manually change the treatments.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Esra
Cosmetics, 1-10 employees
Less than a year
January 2024
Treatwell for massage practice at home
Treatwell for massage practice at home
Pros
The system ensures that customers are well-informed after making a booking, and the aftercare provided is excellent.
Cons
The Treatwell calendar often indicates that my calendar is fully booked, even when it's not the case. There are occasional technical problems throughout the year that prevent people from booking.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
7
Aruna
Health, Wellness and Fitness, 1-10 employees
More than a year
January 2024
Super effective App
Super effective App
Pros
Scheduling is incredibly easy for the entire team.
Cons
It's disappointing that I can't delete comments if customers give me a bad rating, even if it's untrue.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Desire
Cosmetics, 1-10 employees
More than a year
January 2024
Easy to use, clear
Easy to use, clear
Pros
The distribution is wide and the advertising is good which makes it uncomplicated.
Cons
I find it unfair that they trade customers who were in the salon a year ago as new customers, affecting the price.
Ease of use
10
Value for money
7
Customer Support
10
Functionality
10
Ines
Animation, 1-10 employees
More than a year
January 2024
Digitized!!!
Digitized!!!
Pros
It helps make my business known and attracts new customers.
Cons
It appears that they charge a high 25% per captured customer, which is quite a lot for someone like me who is new to the industry.
Ease of use
7
Value for money
7
Customer Support
10
Functionality
7
Gabriela
Cosmetics, 1-10 employees
Less than a year
January 2024
Happy with the services
Happy with the services
Pros
Treatwell customer services are excellent and the system is very easy to work with.
Cons
My experience with Treatwell is new, and I am happy with their services.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Marinac
Cosmetics, 1-10 employees
Less than 6 months
January 2024
I like it but I feel cheated
I like it but I feel cheated
Pros
They initially make appealing promises to hire, but then they fail to fulfill them and don't take responsibility for their employees' mistakes.
Cons
While the platform may have its flaws like any other, I have personally experienced a significant loss of nearly 400 reviews due to the incompetence of one of their employees. When I initially signed up, I was assured that both Ual and Treatwell would be activated simultaneously, and my citations and reviews would appear on both platforms. However, months passed, and Treatwell had not made the announcement. Meanwhile, I had accumulated almost 400 reviews on Ual. Once they finally activated it for me, new reviews began to appear on both platforms. It's evident that Ual is on the verge of disappearing, making all the information on it irrelevant. Therefore, I demand that all my reviews be transferred to Treatwell since it was not my fault. It was the negligence of their employee who failed to activate both platforms. If that employee had done their job properly, I would have all my reviews correctly displayed on both platforms. Currently, I have 1,347 reviews on Treatwell and 1,709 on Ual, with 362 reviews at risk of being lost due to this employee's incompetence.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Irina
Health, Wellness and Fitness, 11-50 employees
Less than a year
January 2024
They have lowered the visibility of extreme form in the app
They have lowered the visibility of extreme form in the app
Pros
The phone-based customer support is very good and provides easy assistance.
Cons
Our journey started with Bucmi, then Ual acquired it, and finally, Treatwell bought it from Ual.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Fabiola Empress
Health, Wellness and Fitness, 1-10 employees
More than a year
January 2024
Terrible experience.
Terrible experience.
Pros
In my opinion, Treatwell can bring in new customers.
Cons
The software has defects, and there are issues with the staff, lack of professionalism, knowledge gaps, numerous errors, and costly mistakes.
Ease of use
6
Value for money
2
Customer Support
2
Functionality
2
Alexandra
Health, Wellness and Fitness, 1-10 employees
Less than a year
January 2024
Treatwell is a 5 star
Treatwell is a 5 star
Pros
It's much easier to book as both a customer and a salon. I no longer have to worry about having a strong online presence, especially since English isn't my first language.
Cons
Personally, I believe they should actively market the platform more frequently.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Tania Borges
Warehousing, 1-10 employees
More than a year
January 2024
The best solution for planners and tax receipts
The best solution for planners and tax receipts
Pros
The real-time updated agenda is a great advantage, and it's easy to manage every aspect independently. The assistance provided for tax-related matters is excellent.
Cons
There is room for improvement to ensure compliance with new national regulations and keep up with emerging work trends, such as collaborative work with other professionals and chair rental.
Ease of use
10
Value for money
7
Customer Support
10
Functionality
8
Nicholas
Arts and Crafts, 1-10 employees
Less than a year
January 2024
Filters
Sort by:
Artist's nails
Artist's nails
Pros
I really like few features such as the management of agenda, appointments and messages through the app.
Cons
At the moment, I can't say much. However I believe having telephone assistance would be beneficial.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Monica
Health, Wellness and Fitness, 1-10 employees
Less than a year
May 2024
Excellent
Excellent
Pros
Treatwell very nicely helps in organization, presentation and marketing.
Cons
I have no complaints I think they are doing a great job.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mariana
Health, Wellness and Fitness, 1-10 employees
Less than a year
April 2024
Nothing stereos sorry I have so much problem with treatwell
Nothing stereos sorry I have so much problem with treatwell
Pros
I find the support team easily approachable for any questions I have.
Cons
I prefer direct phone calls instead of emails or dealing with call centers. I also don't want any partnerships.
Ease of use
10
Value for money
5
Customer Support
2
Functionality
4
Soothing
Cosmetics, 1-10 employees
Less than a year
March 2024
Easy to go
Easy to go
Pros
With Treatwell it is pretty easy to bring in clients but there are no free sitting options.
Cons
I absolutely love Treatwell, and their customer service is top-notch. The software is easy to operate. So no complaints.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Navjot
Business Supplies and Equipment, 1-10 employees
Less than a year
March 2024
Easy to use
Easy to use
Pros
While it's easy to use as a planner, it falls short as a messaging tool for customers.
Cons
Initially, the customer reminders were perfect, including communication and a 24-hour reminder before the appointment. However, the latter has completely disappeared and the former doesn't even specify the time and day. If there are multiple appointments, it only shows one.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Maria Tiziana
Health, Wellness and Fitness, 1-10 employees
Less than 6 months
March 2024
Treatwell - Hairstyle by N
Treatwell - Hairstyle by N
Pros
The marketing efforts are impressive and have resulted in a significant influx of new customers.
Cons
Nono. Everything is exceptionally well done. It's a fantastic software.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Nebojsa
Cosmetics, 1-10 employees
More than a year
March 2024
An Agenda always with me
An Agenda always with me
Pros
I value the flexibility of appointment reminders and scheduling at any time.
Cons
It's a downside that customers have to register to book and many of them are reluctant to do so.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Henar
Retail, 1-10 employees
Less than a year
March 2024
Delighted with the service
Delighted with the service
Pros
Treatwell software offers a variety of features, including agenda management, marketing tools and support.
Cons
The web design can be quite complicated at times, and it would be great if they simplified it a bit.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Maria Laura
Cosmetics, 1-10 employees
Less than a year
February 2024
Review is review
Review is review
Pros
It is user-friendly, and there are no annoying advertisements within.
Cons
I wish they offered a photography service as not everyone can take good salon pictures.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Andrej
Health, Wellness and Fitness, 1-10 employees
Less than a year
February 2024
I am very satisfied
I am very satisfied
Pros
Vast platform provided by Treatwell is very much commendable.
Cons
There are some software issues, and the base fee is quite high. Additionally, I can't display my reviews (about 420 five stars) on Google or other platforms!
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Carrie
Cosmetics, 1-10 employees
More than a year
February 2024
Good customer service
Good customer service
Pros
Treatwell software is highly self-sufficient. It's easy to navigate and the notifications are great. It has become both my personal and work diary.
Cons
Sometimes, the app freezes a bit when it's due for a software update.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Karishma
Cosmetics, 1-10 employees
More than a year
February 2024
Best costumer service
Best costumer service
Pros
It serves us the best as it helps me in establishing my own business as a professional hairdresser.
Cons
I don't have much to say; I genuinely like everything. They are amazing.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Eva
Retail, 1-10 employees
Less than a year
February 2024
Top of the management software
Top of the management software
Pros
The availability of daily and weekly statistics is helpful.
Cons
At the moment, there's nothing to dispute.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anna Pia
Cosmetics, 1-10 employees
Less than 6 months
February 2024
Should be more than a diary
Should be more than a diary
Pros
About Treatwell I like almost everything about this software. It works well for us.
Cons
It would be beneficial to improve the repository for better visibility.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Naziha
Health, Wellness and Fitness, 1-10 employees
Less than a year
January 2024
Excellent
Excellent
Pros
I am completely satisfied with all the services they provide.
Cons
They are helpful in updating for recent products.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Roya
Consumer Services, 1-10 employees
More than a year
January 2024
Good job from treatwell.
Good job from treatwell.
Pros
It effectively organizes bookings and ensures customer satisfaction.
Cons
Everything is good, and they handle clients very professionally.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Neelam
Cosmetics, 1-10 employees
Less than a year
January 2024
Poorly done accounting
Poorly done accounting
Pros
I find it beneficial to have the agenda visible on either side and to track all services performed by each client.
Cons
There is poor organization at the accounting level, particularly in terms of accounting.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sandra Rodrigues Fernandes
Health, Wellness and Fitness, 1-10 employees
Less than a year
January 2024
It helped me a lot
It helped me a lot
Pros
Treatwell allows me to work peacefully while enabling my clients to book appointments from the comfort of their own homes.
Cons
It's frustrating that I can't manually change the treatments.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Esra
Cosmetics, 1-10 employees
Less than a year
January 2024
Treatwell for massage practice at home
Treatwell for massage practice at home
Pros
The system ensures that customers are well-informed after making a booking, and the aftercare provided is excellent.
Cons
The Treatwell calendar often indicates that my calendar is fully booked, even when it's not the case. There are occasional technical problems throughout the year that prevent people from booking.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
7
Aruna
Health, Wellness and Fitness, 1-10 employees
More than a year
January 2024
Super effective App
Super effective App
Pros
Scheduling is incredibly easy for the entire team.
Cons
It's disappointing that I can't delete comments if customers give me a bad rating, even if it's untrue.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Desire
Cosmetics, 1-10 employees
More than a year
January 2024
Easy to use, clear
Easy to use, clear
Pros
The distribution is wide and the advertising is good which makes it uncomplicated.
Cons
I find it unfair that they trade customers who were in the salon a year ago as new customers, affecting the price.
Ease of use
10
Value for money
7
Customer Support
10
Functionality
10
Ines
Animation, 1-10 employees
More than a year
January 2024
Digitized!!!
Digitized!!!
Pros
It helps make my business known and attracts new customers.
Cons
It appears that they charge a high 25% per captured customer, which is quite a lot for someone like me who is new to the industry.
Ease of use
7
Value for money
7
Customer Support
10
Functionality
7
Gabriela
Cosmetics, 1-10 employees
Less than a year
January 2024
Happy with the services
Happy with the services
Pros
Treatwell customer services are excellent and the system is very easy to work with.
Cons
My experience with Treatwell is new, and I am happy with their services.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Marinac
Cosmetics, 1-10 employees
Less than 6 months
January 2024
I like it but I feel cheated
I like it but I feel cheated
Pros
They initially make appealing promises to hire, but then they fail to fulfill them and don't take responsibility for their employees' mistakes.
Cons
While the platform may have its flaws like any other, I have personally experienced a significant loss of nearly 400 reviews due to the incompetence of one of their employees. When I initially signed up, I was assured that both Ual and Treatwell would be activated simultaneously, and my citations and reviews would appear on both platforms. However, months passed, and Treatwell had not made the announcement. Meanwhile, I had accumulated almost 400 reviews on Ual. Once they finally activated it for me, new reviews began to appear on both platforms. It's evident that Ual is on the verge of disappearing, making all the information on it irrelevant. Therefore, I demand that all my reviews be transferred to Treatwell since it was not my fault. It was the negligence of their employee who failed to activate both platforms. If that employee had done their job properly, I would have all my reviews correctly displayed on both platforms. Currently, I have 1,347 reviews on Treatwell and 1,709 on Ual, with 362 reviews at risk of being lost due to this employee's incompetence.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Irina
Health, Wellness and Fitness, 11-50 employees
Less than a year
January 2024
They have lowered the visibility of extreme form in the app
They have lowered the visibility of extreme form in the app
Pros
The phone-based customer support is very good and provides easy assistance.
Cons
Our journey started with Bucmi, then Ual acquired it, and finally, Treatwell bought it from Ual.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Fabiola Empress
Health, Wellness and Fitness, 1-10 employees
More than a year
January 2024
Terrible experience.
Terrible experience.
Pros
In my opinion, Treatwell can bring in new customers.
Cons
The software has defects, and there are issues with the staff, lack of professionalism, knowledge gaps, numerous errors, and costly mistakes.
Ease of use
6
Value for money
2
Customer Support
2
Functionality
2
Alexandra
Health, Wellness and Fitness, 1-10 employees
Less than a year
January 2024
Treatwell is a 5 star
Treatwell is a 5 star
Pros
It's much easier to book as both a customer and a salon. I no longer have to worry about having a strong online presence, especially since English isn't my first language.
Cons
Personally, I believe they should actively market the platform more frequently.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Tania Borges
Warehousing, 1-10 employees
More than a year
January 2024
The best solution for planners and tax receipts
The best solution for planners and tax receipts
Pros
The real-time updated agenda is a great advantage, and it's easy to manage every aspect independently. The assistance provided for tax-related matters is excellent.
Cons
There is room for improvement to ensure compliance with new national regulations and keep up with emerging work trends, such as collaborative work with other professionals and chair rental.
Ease of use
10
Value for money
7
Customer Support
10
Functionality
8
Nicholas
Arts and Crafts, 1-10 employees
Less than a year
January 2024