Treatwell Reviews

“Artist's nails”

Pros

I really like few features such as the management of agenda, appointments and messages through the app.

Cons

At the moment, I can't say much. However I believe having telephone assistance would be beneficial.

“Excellent”

Pros

Treatwell very nicely helps in organization, presentation and marketing.

Cons

I have no complaints I think they are doing a great job.

“Nothing stereos sorry I have so much problem with treatwell”

Pros

I find the support team easily approachable for any questions I have.

Cons

I prefer direct phone calls instead of emails or dealing with call centers. I also don't want any partnerships.

“Easy to go”

Pros

With Treatwell it is pretty easy to bring in clients but there are no free sitting options.

Cons

I absolutely love Treatwell, and their customer service is top-notch. The software is easy to operate. So no complaints.

“Easy to use”

Pros

While it's easy to use as a planner, it falls short as a messaging tool for customers.

Cons

Initially, the customer reminders were perfect, including communication and a 24-hour reminder before the appointment. However, the latter has completely disappeared and the former doesn't even specify the time and day. If there are multiple appointments, it only shows one.

“Treatwell - Hairstyle by N”

Pros

The marketing efforts are impressive and have resulted in a significant influx of new customers.

Cons

Nono. Everything is exceptionally well done. It's a fantastic software.

“An Agenda always with me”

Pros

I value the flexibility of appointment reminders and scheduling at any time.

Cons

It's a downside that customers have to register to book and many of them are reluctant to do so.

“Delighted with the service”

Pros

Treatwell software offers a variety of features, including agenda management, marketing tools and support.

Cons

The web design can be quite complicated at times, and it would be great if they simplified it a bit.

“Review is review”

Pros

It is user-friendly, and there are no annoying advertisements within.

Cons

I wish they offered a photography service as not everyone can take good salon pictures.

“I am very satisfied”

Pros

Vast platform provided by Treatwell is very much commendable.

Cons

There are some software issues, and the base fee is quite high. Additionally, I can't display my reviews (about 420 five stars) on Google or other platforms!

“Good customer service”

Pros

Treatwell software is highly self-sufficient. It's easy to navigate and the notifications are great. It has become both my personal and work diary.

Cons

Sometimes, the app freezes a bit when it's due for a software update.

“Best costumer service”

Pros

It serves us the best as it helps me in establishing my own business as a professional hairdresser.

Cons

I don't have much to say; I genuinely like everything. They are amazing.

“Top of the management software”

Pros

The availability of daily and weekly statistics is helpful.

Cons

At the moment, there's nothing to dispute.

“Should be more than a diary”

Pros

About Treatwell I like almost everything about this software. It works well for us.

Cons

It would be beneficial to improve the repository for better visibility.

“Excellent”

Pros

I am completely satisfied with all the services they provide.

Cons

They are helpful in updating for recent products.

“Good job from treatwell.”

Pros

It effectively organizes bookings and ensures customer satisfaction.

Cons

Everything is good, and they handle clients very professionally.

“Poorly done accounting”

Pros

I find it beneficial to have the agenda visible on either side and to track all services performed by each client.

Cons

There is poor organization at the accounting level, particularly in terms of accounting.

“It helped me a lot”

Pros

Treatwell allows me to work peacefully while enabling my clients to book appointments from the comfort of their own homes.

Cons

It's frustrating that I can't manually change the treatments.

“Treatwell for massage practice at home”

Pros

The system ensures that customers are well-informed after making a booking, and the aftercare provided is excellent.

Cons

The Treatwell calendar often indicates that my calendar is fully booked, even when it's not the case. There are occasional technical problems throughout the year that prevent people from booking.

“Super effective App”

Pros

Scheduling is incredibly easy for the entire team.

Cons

It's disappointing that I can't delete comments if customers give me a bad rating, even if it's untrue.

“Easy to use, clear”

Pros

The distribution is wide and the advertising is good which makes it uncomplicated.

Cons

I find it unfair that they trade customers who were in the salon a year ago as new customers, affecting the price.

“Digitized!!!”

Pros

It helps make my business known and attracts new customers.

Cons

It appears that they charge a high 25% per captured customer, which is quite a lot for someone like me who is new to the industry.

“Happy with the services”

Pros

Treatwell customer services are excellent and the system is very easy to work with.

Cons

My experience with Treatwell is new, and I am happy with their services.

“I like it but I feel cheated”

Pros

They initially make appealing promises to hire, but then they fail to fulfill them and don't take responsibility for their employees' mistakes.

Cons

While the platform may have its flaws like any other, I have personally experienced a significant loss of nearly 400 reviews due to the incompetence of one of their employees. When I initially signed up, I was assured that both Ual and Treatwell would be activated simultaneously, and my citations and reviews would appear on both platforms. However, months passed, and Treatwell had not made the announcement. Meanwhile, I had accumulated almost 400 reviews on Ual. Once they finally activated it for me, new reviews began to appear on both platforms. It's evident that Ual is on the verge of disappearing, making all the information on it irrelevant. Therefore, I demand that all my reviews be transferred to Treatwell since it was not my fault. It was the negligence of their employee who failed to activate both platforms. If that employee had done their job properly, I would have all my reviews correctly displayed on both platforms. Currently, I have 1,347 reviews on Treatwell and 1,709 on Ual, with 362 reviews at risk of being lost due to this employee's incompetence.

“They have lowered the visibility of extreme form in the app”

Pros

The phone-based customer support is very good and provides easy assistance.

Cons

Our journey started with Bucmi, then Ual acquired it, and finally, Treatwell bought it from Ual.

“Terrible experience.”

Pros

In my opinion, Treatwell can bring in new customers.

Cons

The software has defects, and there are issues with the staff, lack of professionalism, knowledge gaps, numerous errors, and costly mistakes.

“Treatwell is a 5 star”

Pros

It's much easier to book as both a customer and a salon. I no longer have to worry about having a strong online presence, especially since English isn't my first language.

Cons

Personally, I believe they should actively market the platform more frequently.

“The best solution for planners and tax receipts”

Pros

The real-time updated agenda is a great advantage, and it's easy to manage every aspect independently. The assistance provided for tax-related matters is excellent.

Cons

There is room for improvement to ensure compliance with new national regulations and keep up with emerging work trends, such as collaborative work with other professionals and chair rental.