“versatile features”

Pros

Has turned into a really versatile tool! There's a lot you can accomplish inside the platform and most of the time when I catch myself thinking "I wish AskElephant could handle this" it turns out there's already a way to make it happen.

Cons

Every now and then, we run into limits between what we want to get done and what the AI is realistically able to handle especially when we're dealing with very specific, complicated CRM data hygiene requests. I'm not even sure that's entirely the software's fault as much as it is the current state of AI but that blocker has come up a few times.

“meeting data that actually drives revenue”

Pros

Instead of giving me another meeting summary that gets ignored, this tool turns recorded conversations into revenue data I can actually use. With the MCP integration, I'm able to pull full raw transcripts from customer calls right into my AI workflows. My weekly expansion and renewal updates, executive summaries and even board prep now get built from what customers and stakeholders actually said across our whole book of business. It has also flagged renewal risk and churn signals like customers actively evaluating competitors, that never would have been captured in the CRM. I've gotten value from it beyond customer conversations too. I used it on a 15-interview workflow audit and was able to analyze every transcript without relying on anyone to take notes. Each engagement comes with a shareable link which makes it easy to trace anything in a report back to the original conversation. At this point, it's become the system of record for what really happened in our meetings :)

Cons

The native AI summaries don't go deep enough when I need to do serious analysis. For any project that really depends on call data, I bypass those summaries and work from the full raw transcripts because the summaries leave out important detail and quotes. I'd also want stronger options for locating and validating specific recordings. Once you're dealing with a high volume of meetings, search and filtering start to feel limited so I've had to create my own naming conventions and checks to make sure I'm pulling the correct engagement.

“Stellar support”

Pros

This has been a tremendous platform for us and it keeps getting better in how it lets us work with data, filter calls, build workflows and automate tasks. It also connects really well with Slack, HubSpot and our other internal tools which helps keep the team moving at a very fast pace. The support team has been outstanding from the day we started with them two years ago. They're responsive, well informed and never come across with any ego. If they didn't have an answer immediately, they always put in the effort to find one. From leadership all the way through the daily team, they've been fantastic to work with and genuinely collaborative when it comes to helping us build out our own systems. They also listen to feedback and act on it quickly in development which has made us feel very fortunate. I really can't say enough good things about the people there. Inside the app, the AI assistance for building automations has improved a lot over the last two years and has become very accessible while also being simple to troubleshoot. Before we had this tool, we were manually scraping calls, reviewing them, flagging opportunities and pushing information from one platform to another ourselves which made everything highly inefficient. This investment has already paid off in hundreds of hours saved and even more importantly, we now get more data than we used to. That has been incredibly valuable for refining our internal training and better understanding the signals we need to track. Overall, it has been nothing but a net positive for us.

Cons

Nothing beyond what I'd normally expect from a newer solution. There have been a few hiccups here and there but they were always resolved quickly.

“smart deal insights that deliver”

Pros

From the start, this software has been one step ahead, giving our team incredibly useful recommendations on what to do next with prospects. It does an excellent job with recordings, transcripts and summaries but the biggest value for us is how it helps us objectively review deals and client conversations so nothing important gets overlooked on either side. It clearly shows us what needs to happen to be successful and the analysis is consistently accurate. It has had a direct impact on helping us win more business and keep more business as a company.

Cons

After about eight months of using the platform, I don't have any complaints. It keeps releasing updates that make the experience even better and their team works closely with us to customise the platform so it works the way we want it to. At this point, there really isn't anything I dislike enough to mention.

“Easy to use”

Pros

Almost effortless to use! The platform feels very smooth and the level of analysis it provides is extensive enough to help my agents sharpen their skills. One of my favorite parts is the AI functionality that lets me dig deeper across consecutive client meetings. I can pull information from several meetings and combine it into a single chat which gives me a complete view of everything that was discussed. That has also been really helpful when it's time to hand information off to my operations team during later stages of the sales process. In the end, it makes our work more streamlined, cuts down on manual effort and helps us update CRM notes faster and more efficiently. It has become a reliable source of truth for client conversations and it makes collaboration and searching meeting details much easier.

Cons

At the end of the day, this is the kind of product that will keep evolving as AI keeps advancing so there will always be room for improvements and updates to the tools and resources. I'd also be interested in seeing whether they add new integrations with other platforms. The more we can bring all of our resources into one place, the more useful the system will become.

“Changed the way we work!”

Pros

From training and call reviews to forecasting, this software has completely reshaped how our company works. The onboarding and support have been outstanding, the range of models available is seriously impressive and we've never run into a single CRM integration problem. The interface is easy but still very effective and the pricing feels more than fair compared with competitors that charge similarly while offering fewer features. At this point, removing this tool would mean making major changes to how we operate every day.

Cons

If I had to point to anything, it would just be that the platform changes from time to time. That said, it's pretty normal for a fast-growing startup and it hardly feels like a real complaint.