“Handles distribution”

Pros

Handling distribution takes a very different setup than a typical B2C platform and this software provided a strong starting point for that. The distributor portal came with a solid foundation, while still being flexible enough to support all the customizations we asked for.

Cons

There honestly haven't been many drawbacks. Their team's knowledge and support made it relatively simple to build a distributor-focused application that checked all the boxes for us.

“reliable data access and support”

Pros

Getting around the software has been very easy and the sales tool makes accessing data quick and convenient. On top of that, their team is consistently available whenever help is needed which is a big plus.

Cons

I haven't come across any problems at all while using it!

“centralized asset hub”

Pros

The integration with the DAM has been smooth and it's given us one reliable source of truth for assets across all locations.

Cons

At times it feels like there are quite a few steps involved when adding assets to multiple locations or endpoints.

“fantastic support and onboarding!”

Pros

From the start, the support and onboarding experience has been excellent and the platform is genuinely useful for both our internal sales team and our partner sales teams!

Cons

The backend feels a little confusing at times, at least to me but with a bit of focus it's still manageable to figure out.

“offline access that helps our team”

Pros

Being able to save files for offline viewing has been a big advantage for our mechanical technician team. They're often out in remote areas and using this tool on an ipad has proven to be far more efficient than the other options we've tried. It has also helped us support our customers more effectively.

Cons

If the Mobile Sales Tool could automatically mirror what's in the Library, that would be an improvement. Having to save the same items in two different places isn't ideal. It would also be helpful to send documents directly from the software to customers since saving links and then emailing them takes away from the convenience.

“responsive team”

Pros

Whenever we need support, they're accessible and consistently ready to help bring our vision to life.

Cons

They've been a pleasure to work with overall and we've run into little to no issues.

“simple setup for newcomers”

Pros

Starting off is easy and everything is simple to follow. It works especially well for first time users who want something uncomplicated to understand without a big learning curve.

Cons

It doesn't feel as distinctive as it could and I'd really like the option to add more branding or logos on each page.

“offline access and attentive support”

Pros

After spending a long time comparing different options, this was the only solution that really felt built with an app-first mindset and could make files available offline. The onboarding was excellent and I'm guessing because they're a smaller company, they were incredibly attentive throughout the process. They pretty much accommodated every feature tweak and request we brought to them.

Cons

The website could definitely be better although they've already said improvements are on their roadmap. Aside from that, anything we didn't like or wanted adjusted was accommodated and changed by their team.

“Good customer service”

Pros

Whenever we need input, Tom is quick to respond and genuinely helpful. He's also open to talking through ideas with us and helps come up with practical solutions for the changes we want to make.

Cons

Honestly, I haven't run into any real problems. It's been working really well for us the whole time we've been using it.