“Smooth integration”

Pros

Using this software has been very easy and the integration works really well. It also comes with excellent features that make the platform even more valuable.

Cons

There really isn't anything I strongly dislike about it. Customer support is generally very good although once in a while a ticket can take longer than expected to get resolved.

“powerful cloud access and integrations”

Pros

Bringing on new users for both the carrier side and agency or producer side is easy and the platform is simple to navigate. The agent side works well for quoting and submitting applications and the search function makes it convenient to find contact details, policies and claims. It also connects with a wide range of partner vendors which adds a lot of value. Another plus is the BriteCore peer community which is helpful to be part of! Since it is cloud based, carriers and agents can securely access the system anytime, from anywhere. The implementation of the lines builder was also handled efficiently and matched both our product requirements and company needs.

Cons

An area that still needs work is the reporting functionality although I know there is already an initiative underway to improve it. Reinsurance tracking within the system could also be stronger especially when it comes to claims, premium, loss and LAE recovery.

“faster policy and claims handling”

Pros

Switching from our legacy system has made a noticeable difference. We can handle policy applications, payments and claims much more efficiently than before.

Cons

I'd like to see automatic calculation of CAT and ML XOL reinsurance recoveries. That said, I understand why it isn't built that way since every customer's reinsurance setup is different and reinsurance really isn't a one-size-fits-all process.