ExpertVoice Reviews

“I love ExpertVoice

Pros

I enjoy discovering new things about brands and learning information I never knew before.

Cons

We haven't had any problems with it so far.

“Taking our retail education to the next level

Pros

I love how store staff can take lessons at their own pace and receive free products to experience the benefits of ION*. There's nothing better than having a positive first-hand user experience to advocate for the brand!

Cons

We have encountered a few minor issues but the team has always been quick to resolve them and ensure everything is running smoothly.

“Fantastic reporting and customer support team

Pros

The reporting is simple to understand, customizable and optimized for our brand as well as our individual customers. The account management team is amazing !!!! they go above and beyond to be helpful, informative and to teach us best practices.

Cons

Lessons can be expensive, even when only a small update is needed.

“Enhanced our brands advocacy

Pros

ExpertVoice has helped enhance our business infront of our customers and has truly built our brand advocacy with its great functionality.

Cons

The order processing on our brand's end should be more seamless and efficient.

“Good software for our business

Pros

I enjoy working with ExpertVoice and hope we can improve the program to suit businesses like mine with lower-value items. The team has been very responsive and helpful. Managing the daily activities, such as processing orders, is easy.

Cons

The fees for our product were too high. We are okay with paying a commission per sale, but the extra platform fees made this program too costly for us. Also I feel there are limitations when it comes to reporting.

“pleased with the service

Pros

This is an honest platform with well-designed educational modules that create engaging content that is easy to retain.

Cons

Their analytical tool is a bit slow. It takes time to load specific analytics and getting back to the homepage after viewing them can be time consuming.

“Fantastic choice for external professionals

Pros

We've found that ExpertVoice users are early adopters of our products. We value their expertise and product feedback and we have also found that the review rate is outstanding.

Cons

Great services like it come with a cost and the price of the program is probably its biggest downside.

“ExpertVoice plays an integral role in my small business

Pros

It has provided the highest level of value compared to any other marketing campaigns we have done. It's an excellent way to get new products into people's hands, providing honest reviews. Their marketing campaigns offer a high ROI and their customer service is unparalleled.

Cons

I wish there was more automation for imports/exports so that manual data entry isn't required. Perhaps this feature exists but I haven't had access to it.

“Fast response time

Pros

ExpertVoice team members respond quickly and it's always easy to get answers when we need them.

Cons

I would love to have the ability to edit our storefronts directly on the platform.

“Great team to work with

Pros

There's great support from the internal team that helps us meet timelines. They also proactively assist us in improving and growing within the platform.

Cons

There's nothing to complain about because the service and returns we get are worth the investment.

“Customer service is amazing

Pros

It has been great ! The team is always quick to respond and answer any questions. It has helped us better educate retailers about our products.

Cons

Adding products to our storefront is difficult and I think it could be easier.

“Excellent program for the industry

Pros

It's an excellent way to get a small brand in front of many opinion leaders' eyes.

Cons

Our current setup involves using coupon codes rather than integrating it directly into the platform.

“Our valuable partner

Pros

ExpertVoice is a valued partner in our brand and marketing strategy at Royal Canin. We greatly value the influence of recommenders for our brand and it has been fantastic in sending learnings and promoting advocacy across the US to our preferred experts and retailers.

Cons

Conversion is a major focus for our business and we would love to see more detailed data and reporting on store-level conversions. It would be great to see where recommendations directly lead to conversions. While equity and awareness are valuable, lower funnel conversion and ROI data would have an even bigger impact on our business.

“Looking great so far

Pros

We love it! We're just beginning to use this tool as we should and I feel confident it will bring great results.

Cons

The platform is continuing to grow, which is awesome so it's not really a downside.

“Using ExpertVoice for brand engagement

Pros

ExpertVoice offers our company the opportunity to reach a broader market and engage with consumers in a smoother, more fluid way. They've also helped improve our professional/industry discount program by facilitating those orders, allowing us to focus more on advertising and marketing efforts.

Cons

I'd prefer to have direct control over certain features like store page design, visible information, and inventory management. The lead time required to update and add new products slows down our ability to move products as quickly as we'd like. Having more access to modify prices and update product details would be beneficial, especially considering how often our industry changes.

“The best method to engage your top audience

Pros

My favorite part of this software is getting our brand known by experts in our field and providing them with the opportunity to try the products, allowing them to share their opinions with others.

Cons

Integration was very easy. However I wish the marketing options were more affordable for smaller brands.

“Best team for managing clients

Pros

I really appreciate the team at ExpertVoice that helps me with all my questions. They respond quickly, care deeply about our success, and get excited when we succeed! I love working with all the employees at ExpertVoice.

Cons

I would like to see more customization opportunities for my brand page. It would also be great to have a way to post daily updates about our brand.

“A fantastic tool

Pros

You can add key information and check the report for insights, these are really some amazing features.

Cons

I am unable to change some products, so it would be helpful if the platform was more adaptable for clients.