Fieldproxy Reviews

Pros

The commercial team has been very supportive and whenever I'm able to reach them, they respond to concerns quickly. The portals aren't overly complicated, the UI looks fine and the overall workflow is decent.

Cons

Immediate technical support isn't available by phone or message. Customers have to send an email and wait for a response which makes urgent issue resolution slower. The implementation also takes longer than expected and random errors show up when managing multiple tickets.

Pros

Gives users a real sense of control which has been a big plus. It's agile, the interface is user friendly and the implementation process along with the training provided to users was handled well.

Cons

The areas that still need work are the documentation and customer support.

Pros

There's a lot of untapped potential here to build a strong digital user experience for both internal teams and external customers. The customer support team has been amazing and it also helps that the founders are accessible when needed.

Cons

One thing that's missing is better documentation for developing different use cases.

Pros

Really shines when it comes to customization. The dispatcher side is very user friendly and the app for field agents is simple and efficient. Getting everything implemented was easy and the integrations with Freshdesk and other help desks were just as simple to set up.

Cons

UX could definitely be improved but overall the software is excellent.

Pros

Getting started with this software is easy. One of its most valuable features is tracking employees' locations in the field which really helps management monitor staff while they are on the job.

Cons

There are still some bugs in the software that need attention. Several charts could also use a better redesign and the attendance output is occasionally inaccurate.

Pros

One of the biggest highlights has been the support from their team. They've been very helpful throughout.

Cons

Some basic features still have to be explained during a requirements call and it would be better if those were built into the app by default.

Pros

Keeping tabs on our field executives has become much more manageable with this software. The live tracking feature is excellent and the selfie based attendance system along with leave record management has been genuinely useful. The app is user friendly for the field team and the reports it generates give management a clear and effective view of daily operations.

Cons

Live tracking feature still has room for improvement and could be made even more user friendly.

Pros

Using this software has helped my team spend less time on sales documentation. It has noticeably cut down the paperwork we deal with during site visits.

Cons

I haven't run into any issues yet though it would be even better if it included more features customized to wedding card sales.

Pros

I really like how well the team coordinates and how quickly they work to fix issues. They give proper attention to every single concern instead of overlooking anything which has made the overall experience very positive.

Cons

At this point, I haven't come across anything to dislike. Everything has been going well with their team so far.

Pros

Although we already knew how to use the application, the training gave us a deeper understanding of it. It was definitely needed and turned out to be a really good, interactive session.

Cons

There's not much to complain about at this point since everything seems to be going well.