Fullcast Reviews

Pros

It takes work that would normally eat up HOURS to set up and automates it for us.

Cons

I do wish that it could help improve our data quality although that is not really on Fullcast since it is a classic garbage in, garbage out situation.

Pros

After moving on from Clari, mainly because the attention and follow-through just weren't there anymore, we were introduced to this software through Peter's vision for AI powered insights and coaching for our sales leaders. Then Deb (our implementation lead) completely exceeded every expectation I had. I honestly didn't realize implementation could be that thoughtful and high quality. After years of settling for average experiences with sales tools, this was the first time it felt like we were being treated the way customers actually should be. It doesn't come across as just another tool to plug in, it feels like a real solution backed by an energized team that genuinely cares.

Cons

Some of its biggest strengths also create a few limitations. Because the platform is so centered on pipeline management and AI driven sales coaching, they've built a truly best-in-class product that feels incredibly accessible and engaging for our sales leaders. Even the front line managers who usually resist change are now creating their own dashboards which is something our RevOps team never had the bandwidth to fully support. At the same time, that focused approach means it still can't fully replace every piece of Clari's forecasting functionality, at least not yet. So we decided to pair it with Salesforce's Forecast module and that combination has actually produced better outcomes, happier sales teams and a far better customer support experience overall.

Pros

As a sales manager, being able to quickly pull useful insights about my team's performance is a huge plus. The platform also does a really good job of clearly defining the metrics it shows so there's less guesswork when reviewing the data.

Cons

The dashboards and reports still feel a bit limited when it comes to grouping data in ways that would be more helpful.

Pros

Those daily reminders are a real motivator and give me a much clearer view of my pipeline, including what needs my attention most.

Cons

A few of the data links can feel irrelevant at times but for the most part it stays very well synced with our CRM.

Pros

The AI coaching tool has been really valuable for managers during coaching sessions and 1:1s and it helps build strong, data driven insights for development.

Cons

It would be even better if it were more flexible with different systems and fields for reporting and goal tracking since it currently takes a few workarounds.

Pros

From the moment I log into it, I can immediately see the metrics we track like bookings, pipeline, calls, emails, meetings and more. One thing I really enjoy is how much faster it is to pull up the data in it compared with running reports in SFDC. I also love how quickly I can break the data down by month, quarter, year, last year, last quarter and other timeframes in a way that feels better than any reporting system I've used before. Another big plus is that the product is customizable so I can set up the dashboards I need for my daily work.

Cons

The only real downside is having to convince your revops team that bringing in a vendor for this makes more sense than trying to custom build everything from scratch ;)

Pros

An excellent addition to our SFDC reporting! It gives us a much more detailed view of pipeline health, rep activity and win rates: insights that would be difficult or even impossible to pull directly from SFDC. The visuals are clear and easy which helps both reps and leadership quickly understand what needs attention and where improvements should be made.

Cons

We've only had a few small feature requests and overall the team has been responsive and open to the feedback.

Pros

It has been especially valuable because it pulls meaningful insights from several different data sources which really matters when you're trying to measure sales rep productivity. A lot of the time you're stuck relying only on CRM data and that can be an issue if your CRM hygiene isn't the best. Since it also connects with Gmail and other relevant sources, it gives a much more complete view of how reps are actually performing. On top of that, it provides better visibility into the data across different points in time. I can quickly look at metrics over multiple time ranges and having everything available in a dashboard makes it very convenient. I also really appreciate the ability to send notifications to Slack channels and email which helps a lot with visibility.

Cons

There is a bit of a learning curve when you're first trying to understand how it works. Their support team has been very helpful though usually there are still only a few users who really know the platform well and they end up deciding which metrics get seen most often. That said, that's pretty common with most technology tools so this is not especially different in that respect.