Glew Reviews

“quick setup and useful Magento insights”

Pros

Getting started took almost no time at all. The platform was very user-friendly and gave us really valuable insights into our Magento data.

Cons

One limitation was the way�it�handled parent product information since�it�mostly showed variant-level data. That said I believe this was more related to how the products were configured in Magento than an issue with�it�itself.

“sleek look but slow”

Pros

At first it looks polished and full of potential and the design is definitely pleasant to look at. That said it falls short in two big areas. The platform is very slow, takes a long time to load and frequently freezes which makes using it really frustrating. On top of that, support has been unhelpful and just as slow to respond.

Cons

The platform speed and the quality of customer support simply are not up to standard.

“sell-through never worked”

Pros

A few parts of the platform are genuinely useful but the key feature we needed most such as tracking our sell-through rate never worked.

Cons

We bought�this software�specifically to measure our sell-through rate and my business partner spent months trying to get the setup right. The team kept telling us�it�was just a matter of applying the correct product tags so�it�could calculate sell-through properly. After all that time, our account manager finally admitted�it�was not working the way�it�should. We received no compensation and ended up paying for a full year of a service we couldn't actually use.

“Powerful data source integrations”

Pros

One of the biggest advantages of�it�is how many different data sources it can connect and bring together in one place.

Cons

It�would be even better with more training materials and stronger onboarding resources for new users.

“helpful training that gets you there”

Pros

The training was really good and easy to follow. Even though there's a lot to learn, the training does a good job of guiding you through it.

Cons

There's a lot to take in and it is not very easy to use.

“Billing without value”

Pros

I must say the analytics are very visually impressive and definitely look appealing during the sales pitch.

Cons

After a while,�it�stopped working and we were still stuck paying for something that no longer brought any value to our business or our clients. Customer support wasn't willing to help and they just kept charging us.

“offers excellent training”

Pros

Before we started using Glew, we were handling a lot of key metrics ourselves, like LTV and CAC. It has taken that work off our plate by automating it and laying everything out clearly in one place which has made daily analysis much more manageable. The training was also excellent.

Cons

There's a lot packed into�it so we're still discovering new things as we go although that's not really a downside.

“One dashboard saves time”

Pros

Having everything in one dashboard is a huge plus. I don't have time to keep switching between social, email, Google and Shopify so having it all in one place really helps. Their team is knowledgeable too as they are not just trying to sell, they actually provide real help.

Cons

A few features are limited to the Growth plan and�it�would be useful to have some of those included in the basic plans as well.

“Changed how I track business”

Pros

Keeping track of my business used to take so much more time and effort and it has completely changed that. I really appreciate every single data point it gives me. I even have someone on my team sending me weekly updates and the automatic decks it puts together, the excellent user experience and all the insights I need make the whole process incredibly efficient, simple and easy to use. I am genuinely thankful for this software and excited to keep growing with this tool.

Cons

Honestly everything has been A+ for me. I haven't run into any cons at all and feel really grateful to have�this software.

“Hard to imagine life without it”

Pros

After a little over six months with Glew, it's hard to imagine how we managed without it before. The product segmentation, marketing analytics and wide range of app integrations have been a huge win for us. Overall it has played a big role in helping us review our business quickly and efficiently which matters a lot when you're a small brand and every minute counts.

Cons

One issue we've noticed is that some screens can occasionally take a bit longer than expected to load.

“makes everything visible at once”

Pros

Working at a smaller company, having everything visible at a glance makes a huge difference. It's very helpful to get both high-level and detailed data depending on what I need, all in one clear, visual dashboard.

Cons

There have been a few glitches when loading reporting data from previous years but support has always resolved them quickly.

“unreliable data and awful service”

Pros

Honestly there wasn't really anything positive here. The platform simply didn't do what it claimed it would do.

Cons

I joined the trial hoping to get clarity on our subscription metrics but they told me that information wouldn't be available unless I paid for the service. I even shared examples of exactly what I needed and asked them to confirm they could provide that and they said yes. Two months later, they had apparently lost the information I had already sent over and I had to set up another call just to point out that nothing had moved forward in all that time. After chasing them again, they finally sent a report but�it�was inaccurate. I raised the issue, they took their time getting back to me and then asked me for screenshots to prove their own report was wrong. After that, they requested a data export that didn't even exist and then stopped responding altogether. When I told them I wanted no more payments taken, a new contact reached out and kept repeating the same script while insisting they would not stop billing me. I've now had to involve my credit card company to sort�it�out. I would strongly advise staying away from�this company�because the data cannot be relied on.

“best multi-platform data insights”

Pros

Overall it was easy to use and the amount of functionality packed into the platform really stood out. There are hardly any downsides when you look at everything it offers and the value you can potentially get from it. For us as a multi-platform retailer, it felt like a dream when it came to data and reporting.

Cons

Pricing was the real dealbreaker.�It�was so high that we just couldn't move forward with�it. The data is valuable and definitely actionable but when you compare�it�with other tools on the market, the cost is simply too much. They also don't make the pricing very public and if you want a complete view of what's happening, you're realistically looking at spending at least $2K per month.

“Great analytics for scaling brands”

Pros

Glew offers outstanding analytics and surfaces insights that are really difficult to get elsewhere unless you have someone dedicated to financial analysis. One feature that feels especially valuable is the way it recommends products that make sense to offer together as bundle deals. It also makes it very clear which items are not profitable enough to justify ad spend so you can stay focused on the products in your store that actually drive the best returns.

Cons

The platform is excellent but�it�is simply too expensive for businesses doing less than about $50k a year. If revenue is below that point,�it�makes more sense to rely on free tools until the business grows. For medium-sized and larger businesses though, this feels close to essential.

“nice tool, shady cancellation”

Pros

After using the software for the last year, I can say the platform itself looks polished and appealing when I am in it. Even so, I haven't really been able to get much value out of the tool. They lock you into a 12-month contract and after a full year it just hasn't felt worth the cost. When I emailed to cancel, the process was absurdly frustrating. Honestly worse than canceling a gym membership. Requiring 30 days' notice makes no sense for a software company. It comes across like they're trying to squeeze every last dollar out of customers which left a really bad impression. Overall the product is decent but the cancellation experience made the company feel pretty scummy and I wouldn't recommend them.

Cons

Canceling is unnecessarily difficult. They require a 30-day notice and there's also a 12-month minimum commitment.

“Valuable insights and quick setup”

Pros

Getting started took very little work thanks to the built-in integrations and strong reporting that come right out of the box. The standard connections with Magento, Google Analytics and Facebook in the base product were simple to set up. The insights Glew gives our team have been genuinely useful and actionable in many different ways.

Cons

The only limitation is that deeper report customization isn't available unless you move up to the Pro version which comes at a much higher cost. That said that's fairly understandable if you want that level of enterprise functionality.

“costly customization options”

Pros

It didn't actually handle any of the things we needed, despite being presented as a solution that would.

Cons

After setup, they asked for another $4,000-$5,000 to customize our app because�it�didn't work with�it�they had already claimed�it�supported.

“Access data magento never showed”

Pros

One thing that has been very useful about Glew is how it gives us access to a lot of data we couldn't pull out of Magento before and it presents it in a way that's easy to work with. Even team members with very little experience using it can still find their way around and handle simple tasks without much trouble. At the same time, the platform has a lot of depth, with strong features and broad capabilities that make it possible to uncover valuable insights. I also appreciate that custom reports can be scheduled to arrive in your inbox at a set time. On top of that, most of the data can be exported as CSV files so if a report doesn't already exist in this tool, we can still pull the raw data and build what we need ourselves.

Cons

A recurring issue is that when we add new products, they don't automatically get picked up in the next import. Most of the time, I end up having to submit a ticket to the team to get�it�addressed.�It�can also be somewhat prone to data aggregation problems from time to time. There have been cases where I've noticed the sales figures were inaccurate. The support team has always helped us investigate and resolve those issues but I do wish the data was reliable more consistently.

“great data source connection”

Pros

Connecting your data sources is very easy and fast. The built-in data visualization and reporting tools work great as soon as you start using them.

Cons

The Magento connection works through a module rather than an API which means we have to wait for deployment and release cycles before getting started with each of our larger clients.

“Custom API syncs data fast”

Pros

Pulling all the data together is very easy with custom API calls. You connect your accounts, trigger a sync and the data shows up within about 24 to 28 hours.

Cons

If you're on the Enterprise plan, you'll really need a capable team to build dashboards especially people who know SQL, Python and R.