Total 10 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

90%

4

Stars

0%

3

Stars

0%

2

Stars

0%

1

Stars

10%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

DD
Daniel D.

Not Specified, 11-50 employees

5.0

This is hands down the best cold email tool!

Pros

Instantly is definitely the best tool I've used for automating cold email campaigns. I've been using it for a while now and it's really boosted my deliverability and open rates. The interface is super easy to use and the personalization options are great. The AI features are amazing, letting me scale up campaigns without losing quality. One of my favorite things is how easy it is to manage multiple inboxes, which has helped me ramp up my email volume without worrying about landing in spam. Their support team is always quick to help and super friendly. If you're trying to generate leads through email, Instantly is definitely the way to go!

Cons

Honestly, everything's been good so I'll definitely keep using it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

VU
Verified User

Consulting, 11-50 employees

5.0

Works great and super simple to use

Pros

It is amazing for automating campaigns. The user experience is smooth, and it looks professional both internally and externally, making it great for my target audience. I love that I can manage customer accounts within my agency account. The customer support is phenomenal, when I selected the wrong service, they refunded me instantly, which made me trust Instantly even more. There's also tons of helpful info and training materials that have really helped me with cold outreach and acquiring new customers. The tool integrates perfectly with my lead generation processes and is ideal for daily use. It's super easy to onboard my customers onto the platform, and setting up campaigns is a breeze.

Cons

It would be nice if the agency function allowed for customizing the color scheme to match our brand's CI.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

VU
Verified User

Consulting, 11-50 employees

5.0

Just got started with Instantly, but I love the auto email warmup

Pros

It was so easy to add multiple email accounts using a CSV file and the email warm-up feature was fantastic.

Cons

No complaints yet. Everything's been running smoothly and the help articles are super useful whenever I need assistance.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

JT
John T.

Human Resources, 51-100 employees

1.0

The best tool for email automation - highly recommend!

Pros

Instantly has really transformed our lead generation efforts. With their AI features, our emails land in the inbox instead of the spam folder. The lead verification feature ensures our emails are correct, and the warm-up feature keeps our email health in check. Automated follow-ups and sequences have been game changers, and I've definitely seen improved deliverability, open rates, and response rates since using this tool.

Cons

I can't think of anything I dislike about Instantly AI. The only thing I'd suggest is offering some discounted packages to help smaller organizations get started.

Rating Distribution

Ease of use

2

Value for money

2

Customer Support

2

Functionality

2

FA
Fatih A.

Not Specified, 11-50 employees

5.0

It's a bit expensive, but still useful. Customer support is lacking

Pros

I really like the lead finder tool. It's a fantastic feature and honestly, it's the best part for me.

Cons

I had a frustrating experience where I had to pay three times before I could even use the platform! I saw Instantly AI on LinkedIn and wanted to try it out, so I paid $25 to create an email but then I had to wait a few days for my emails to be activated. When I logged back in, the dashboard kept redirecting me to the payment screen. I contacted support, and they said if I paid $37 to switch to the Growth package, it would fix the issue. I paid again, but then I was hit with a $97 charge to generate leads. It's frustrating, why am I paying three times before I can even use the platform?

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

SH
Shawn H.

Human Resources, 51-100 employees

5.0

Great for email marketing and super easy to use

Pros

Instantly AI is a huge help with our email outreach. It's super effective and saves us a lot of time. The automation, warm up and lead verification features really boost deliverability, which increases our response rate. And their customer support is outstanding.

Cons

Everything about the platform works well, though the price might be a bit high for smaller businesses.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

XS
Xavier S.

Founder, 11-50 employees

5.0

I've had a great experience using Instantly

Pros

The tool is really simple to use, and setting it up was a breeze. The customer support team is quick to help with any issues I have. There are enough features to customize it, but not so many that it becomes confusing.

Cons

I don't dislike anything about Instantly. Everything works exactly how I need it to.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

VU
Verified User

Marketing, 11-50 employees

5.0

Easy to start with, very intuitive, and has excellent support!

Pros

I love how quickly I can set up a campaign with Instantly. Other tools I've tried have too many unnecessary features but Instantly keeps it simple and effective. Since I started using it, the platform has added cool features like lead verification and a lead finder, though I know I'm not even using everything it has to offer. The tool is really intuitive, and the ability to cycle through different email inboxes has been perfect for my email outreach. Plus their customer support is always easy to reach when I need help.

Cons

One thing to keep in mind is that their plans vary based on how many contacts you can upload. It's not a huge deal but it's something to think about as you hit the limit for your specific plan. On the plus side, they are pretty generous with the number of contacts you can upload and it's easy to delete them when you need to.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

VU
Verified User

Marketing, 11-50 employees

5.0

No doubt, Instantly is the best at email warmup

Pros

I especially like the warm-up feature and the fact that I can use unlimited email accounts for warm-ups is a huge bonus.

Cons

I really hope Instantly considers separating the warmup price from the campaign pricing.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

HC
Harry C.

Not Specified, 11-50 employees

5.0

An amazing tool for what it does

Pros

Instantly has a fantastic user interface, it's clean, modern and easy to navigate. It's perfect for users of all experience levels so you can start using it right away without a complicated setup. The platform is easy to understand and the setup process is quick. Their customer support is amazing, they're always responsive and know exactly how to help. The customizable workflows are great so I can tailor them to fit my business needs. The analytics and reporting are robust and easy to understand, helping me track performance and make smart decisions. Overall, Instantly delivers on its promises, getting the job done quickly and effectively.

Cons

Honestly, there aren't many drawbacks, but if I had to nitpick, it's a little annoying that when I copy and paste from different versions of an email, the color doesn't always carry over. It's not a huge issue because it's just a minor thing I have to fix by manually adjusting the color.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10