Joomag Reviews

Pros

After using this tool for the past ten years to produce 1-2 digital magazines every month, it's been a really positive experience. The platform only took a few days to learn and training new staff over the years has been simple as well. It gave our magazines a far more polished, professional presentation than a basic PDF and we could also publish directly to both the App Store and Play Store from Joomag's back end. The web version fit into our site quickly and automatically with just a small code snippet. On top of that, their support team has consistently been responsive and friendly and any issues we've had over the years have been minimal.

Cons

One thing we'd still like to see improved is having more direct control over the app stores. Right now, if we want to update images, change copy or send push notifications, we have to go through their team instead of handling it ourselves.

Pros

Running several monthly publications means we need something reliable and Joomag has been our only platform since 2019. We've been really pleased with how user friendly it is, the mostly accessible interface and the wide range of features included with the license. Where it really proves itself though, is when something goes wrong and you need help. Their support team is outstanding! Quick to respond, knowledgeable and genuinely pleasant to deal with. Our experience with both the software and the people behind Joomag has been entirely positive and I'd absolutely recommend the company and its products.

Cons

There's honestly a lot to appreciate here and I haven't come across anything I truly dislike. If I had to point to one thing, the enterprise pricing is a little higher than I'd prefer but that seems to be happening across the software industry. Even with that, Joomag still feels like a solid value.

Pros

The platform itself was simple to navigate and that's really the only positive thing I can say about it.

Cons

We were planning to shut down our online publication and cancel the service before the renewal date on November 30. Instead, they billed us 6 days early, charged us twice the previous price and have refused to issue a refund or even answer the phone. I wouldn't recommend this site to anyone. The customer service has been terrible.

Pros

The digital edition side is a standout and the CRM analytics add a lot of value.

Cons

It is on the pricey side but it still feels worth the investment.

Pros

Using this tool has been very easy and their customer support is consistently quick to reply. During my most recent check-in, our account rep Brian went above and beyond. He took the time to really understand who we are as a customer, what our business needs look like and even offered helpful suggestions for getting more out of the Joomag platform. We've been with Joomag for more than 10 years and we fully expect to keep that relationship going :)

Cons

No real drawbacks for us. The only suggestion I'd make is to offer a basic package that lets teams build around their specific needs and pricing preferences a bit more.

Pros

Whenever help is needed, the technical support and overall service have been outstanding.

Cons

There really haven't been any downsides at all, only positive experiences.

Pros

Any time help is needed, their chat support is just moments away. I've been using this software for 11 years and have followed its development the whole way. We've grown alongside it from using a smaller setup to an enterprise-level solution and I'd say even the entry-level plan offers a lot.

Cons

The platform is also very simple to work with. Sure, now and then questions come up about how to handle something but their support team is only seconds away and always ready to assist.

Pros

Switching to Joomag has really helped our team cut out the constant PDF uploads to our website. The platform is very user friendly and my favorite part is how simple it is to replace a PDF in the tool or make just a one-page update when needed. The analytics feature has also been incredibly useful for giving our stakeholders solid data around our Annual Reports.

Cons

Nothing to complain about. I keep seeing improvements being made to the system.

Pros

Right from the start, the interface feels easy and simple to move around in. Whenever new features are added, they're clearly highlighted and the steps for using them are also very easy to understand and follow.

Cons

It doesn't happen often but there are times when our publications don't load properly in browsers. The good part is that their support team responds quickly and helps resolve it.

Pros

The analytics are really easy to use and give clear, useful insights without needing any kind of data science background.

Cons

At this point I haven't run into any issues yet.