Taylor L.
Medical Practice, 500+ employees
Less than a year
“Helpful support!”
Pros
Right from the start LeadSigma has been very user friendly and visually appealing. The customer service has been exceptional and the team stays highly engaged whenever we need help. Being able to filter results by day, time, location and lead type is incredibly useful and the customized text templates add a nice touch. It's also been really helpful to set up automations, use customized phone numbers and keep a personal feel when communicating with patients.
Cons
At this point we really have not run into any downsides. Anytime our team has had a question or concern, the team has been quick to respond and address it promptly.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
8
Functionality
10
Gunny S.
Medical Practice, 1-10 employees
Less than a year
“automated follow ups are the best”
Pros
Every lead that comes in gets attention quickly and it's made it much faster and more efficient to engage with people. The automation features are a big plus as well and have been really helpful.
Cons
The only thing I'd want added is a mobile app so it can be used while on the go.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Justin M.
Health, Wellness and Fitness, 11-50 employees
Less than a year
“follow up automation works really well”
Pros
It is easy to use and it lets us follow up with leads right away. The automation and tracking features have truly helped us take our lead follow-up process to the next level.
Cons
Honestly, I don't really have any complaints. I have been really impressed with how well the team works with us to address any issues as they come up and they're constantly improving and innovating.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10