Zachary H.
Small Business, 11-50 employees
“Reliable coverage with realistic voice”
Pros
One thing that's been really valuable for our PT business is that My AI Front Desk picks up every call. Also it sounds genuinely human so callers tend to feel like they're talking to a real person instead of an automated system.
Cons
There are a few things about it that have been frustrating. The pacing and rhythm on phone numbers can sound unnatural so instead of reading them clearly, it may say something like eighty one four nine thirty four. I have attempted to adjust this quite a few times. I also wish it connected with our schedule in the Jane app so it could handle confirming or canceling appointments. Another issue is that it's somewhat tricky to make it clear to callers that they can leave a voicemail without the AI ending the call. On top of that getting everything set up was a hassle especially since I had to arrange a phone service first.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
7
Functionality
9