“Highly efficient tool”

Pros

We used to manage references in an Excel spreadsheet and requests from sales would constantly disappear across email and Slack. On top of that, there was no real way to report on how references were influencing active pipeline deals. With this tool, sales can now submit requests with just a few clicks, everything is centralized in one place and I can pull reports quickly to show the actual value of our reference program. For the level of benefit, alignment and efficiency it brings, the cost is low and it feels like an obvious addition to a tech stack.

Cons

I don't have any real complaints. Early on, there were a couple of usability issues for the sales team when we first bought Orca but Adru and Scott updated the interface right away. They've been extremely responsive about tailoring the tool to fit our specific use case which is a rare and refreshing trait in a vendor.

“Wonderful team”

Pros

One of the best parts is the team behind it. They respond quickly to questions and are very receptive when it comes to complaints, feedback or requested changes. Whenever we've pointed out something we'd like adjusted, it has been implemented remarkably fast. The product itself is very user-friendly as well. It works really well with Salesforce and the dashboard is organized in a way that keeps the learning curve very minimal. Our AEs can use it to enter enough detail that I get a full picture of the kinds of accounts they want references from, along with the frustrations or objections they're trying to address with prospective customers.

Cons

There aren't any major drawbacks. If an issue comes up or we want to see a change, the company is very quick to respond and make the needed updates.